[Remote] Director of North America, Pre-Sales Platform Specialists

Note: The job is a remote job and is open to candidates in USA. Twilio is a company focused on shaping the future of communications with a remote-first work culture. They are seeking a Director of North America, Pre-Sales Platform Specialists to lead and empower their Product Specialists team, providing strategic direction and operational support during a pivotal growth phase.ResponsibilitiesLead and develop a team of managers, fostering growth and high performance across North America Product SpecialistsMentor, support, and challenge managers to create and execute innovative solutionsCultivate cross-functional partnerships to align on go-to-market strategy and product prioritiesRepresent North America Product Specialists in executive forums, acting as a key advisor to the global headEnsure operational stability, trust, and continuity for front-line management during periods of growth and changeSkills10+ years of experience, including people management within a technology or SaaS environmentExperience as a second-line leader (managing managers) within a technology presales/post-sales or product specialist teamDemonstrated experience mentoring and developing leaders at multiple organizational levelsExceptional executive communication and presentation skillsStrong collaboration skills and experience navigating matrixed, cross-functional environmentsExpertise in product strategy, go-to-market planning, and solution architectureProven ability to drive business results in a fast-paced, growth-focused settingOrganizational and program management skillsExperience supporting large regional teams within a global environmentFamiliarity with cloud computing, sales enablement, or value engineeringTrack record of building trust and supporting leaders through growth and transitionsBenefitsCompetitive payGenerous time offAmple parental and wellness leaveHealthcareA retirement savings programThis role may be eligible to participate in Twilio’s equity plan.All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.This role is eligible to earn commissions.Company OverviewTwilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.twilio.com/.