[Remote] Director Field Operations

Note: The job is a remote job and is open to candidates in USA. Cable One is a company that values connection for both customers and associates, promoting a rewarding career and a focus on health and wellness. The Director of Field Operations will oversee the Field Operations group, ensuring exemplary customer service and continuous improvement in service practices while leveraging corporate resources to maximize effectiveness.ResponsibilitiesOversees Field Operations activities across major geographies and operational areasDrives and directs the largest teams or teams with the most complex and highly visible customersMonitors performance metrics, including for service delivery and revenue / retention impact, identifying and resolving systemic and other significant issuesDefines and develops continuous improvement of customer engagement and service support practicesProvides customer, business and industry insight to resolve major situations with potentially significant service-level impactLeverages all corporate resources, services and product offerings to increase share and maximize product / service effectivenessSkills10+ years' experienceBS / BA DegreeIndividuals hired into DOT regulated positions must be able to meet and maintain the requirements under the Company's DOT program, including successfully complete and pass a road test examination, driver's record safety review, drug testing, DOT physical, and past employer safety performance historyRequired to sit, use hands, talk and hearMay be required to lift up to ten poundsRequired to use close and color vision and to adjust focusBenefitsMedical, dental, and vision plans – start when you start!Life insurance (self, spouse, children)Paid time off (vacation, holiday, and personal/sick days)401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)Group Legal plan with Identity Theft ProtectionTuition reimbursement (up to $5,250 on 1st year)Annual community support to various organizations across the U.S.Associate recognition & awards programsAdvancement opportunitiesCollaborative work environmentFREE Cable One services for associates who live in a serviceable areaRemote Access to select premium channels (Cable One, Sparklight, Cable America and ValueNet Fiber Only)Company OverviewAt Cable One and Sparklight, progress doesn’t happen by chance — it’s sparked by people. It was founded in 1986, and is headquartered in Phoenix, Arizona, USA, with a workforce of 1001-5000 employees. Its website is https://www.cableone.biz.Company H1B SponsorshipCable One/Sparklight Careers has a track record of offering H1B sponsorships, with 3 in 2026, 5 in 2025, 5 in 2024, 2 in 2023, 4 in 2022, 1 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.