[Remote] Director, Enterprise Program Management

Note: The job is a remote job and is open to candidates in USA. Karbon is the global leader in AI-powered practice management software for accounting firms, providing a cloud platform that enhances efficiency and collaboration among accounting professionals. The Managing Director will oversee the success of a significant program for a strategic customer, managing the project plan, customer relationships, and cross-functional teams to ensure successful deployment and ongoing support.ResponsibilitiesServe as the single point of accountability from the POC to full deployment and beyondDrive and govern the master project plan across: Onboarding & Configuration, Training & Enablement, Data Migration, Integration, Rollout Execution, Support, and ReportingChair weekly program stand-ups, steering committee sessions, and executive check-insOwn risk identification, escalation, and resolutionAct as the primary executive-level contact for the strategic customer stakeholders throughout the engagementBuild trust and alignment with project sponsors, operations leads, and office championsNavigate competing priorities, stakeholder ambiguity, and scope discussions with clarity and confidenceRepresent Karbon's capabilities, roadmap, and commitment with credibility at every level of the customer’s organizationLead and coordinate a cross-functional Karbon team including: Project Management, Implementation, CS, Training, and Support, with collaboration across Product and EngineeringEnsure clear role ownership and handoffs across the multi-office implementation for the POC and all elements of Phase IIIdentify and resolve resource gaps as the program scales through the June–August high-volume rollout window for the POC and Phase IIDeliver Go-Live for all offices by the target date, with users trained, data migrated, and integrations validated and converted to Phase IIMaintain a live risk register and ensure confidence levels across nine identified program risks remain within acceptable thresholdsDrive post-go-live health reporting through Fall 2026, producing the POC wrap-up deliverable for executive reviewDefine what POC success looks like and position the engagement for conversion to a full commercial deploymentSkills10+ years of experience leading complex enterprise SaaS implementations or customer success programs, with P&L or program-level accountabilityDemonstrated success managing multi-workstream deployments with 100+ end-user locations, tight deadlines, and senior customer stakeholdersStrong command of project governance: risk management, dependency tracking, milestone reporting, and executive communicationExperience directly leading and managing cross-functional teams, with full people management authority over implementation, CS, training, and support functionsTrack record of navigating ambiguous, high-stakes situations and making sound decisions under pressureExceptional communication skills - equally effective in a steering committee with a strategic customer and an internal team stand-upBackground in practice management, accounting, or professional services technologyFamiliarity with Karbon or comparable workflow/work management platformsExperience with enterprise rollouts involving custom integrations and multi-tenant architecturesPrior experience with large franchise networks or tax/accounting industry clientsBenefitsFlexible Time Off with an encouraged 4 weeks use per yearCompany paid medical for you and eligible spouse/partner and dependentsPaid dental and vision and eligible spouse/partner and dependents401(k) with company matchingFlexible Spending AccountUp to 8 weeks paid parental leaveWork-from-home stipendCompany OverviewKarbon is a workstream collaboration platform for growing teams and enterprises to combine emails, discussions, tasks, and workflows. It was founded in 2014, and is headquartered in Sausalito, California, USA, with a workforce of 201-500 employees. Its website is http://karbonhq.com.