[Remote] Director, Customer Success and Technical Solutions

Note: The job is a remote job and is open to candidates in USA. COPE Health Solutions is a national tech-enabled services firm focused on improving financial performance and quality outcomes in healthcare. The Director, Customer Success and Technical Solutions plays a crucial role in empowering the sales team and ensuring client success during implementation of the SaaS platform, while collaborating with various stakeholders to adapt the platform to meet customer needs.ResponsibilitiesSupport the sales team in preparing and delivering demos, tailoring pitches to showcase platform strengths while demonstrating value through ROI-focused examplesIdentify key use case for priority client types that define how our team powered by ARC solves for the use case through workflows, slides, and other contentSupport client relationships to ensure adoption, retention, and expansion, including training on platforms and resolving integration challengesLead quarterly client user groups to enhance collaboration between clients to build stronger engagementProvide hands-on technical guidance, such as designing workflows for data aggregation, analytics tools, and tech capabilities to support clinical and financial goalsAct as a strategic advisor for clients, troubleshooting data integrations and architecting solutions to enhance value-based care outcomesMonitor industry trends in healthcare tech to ensure success, engineering, product, and sales teamsDevelop and articulate strategic recommendations aligned with client goals related to quality performance, cost management, and financial sustainabilityPartner with analytics, finance, clinical and actuarial resources to assess cost drivers, risk adjustment performance, and quality outcomesBuild and manage strong executive-level relationships with client leadership, serving as a trusted advisor throughout the engagement lifecycleContribute to thought leadership through development of articles, case studies, sales materials, internal curricula, and client-facing contentSupport the professional development and growth of direct reports and team members in line with the values and culture of the organization; serve as a leader/mentor to generate a vision, establish direction, motivate team members, create an atmosphere of trustSkillsMaster's degree in an applicable field preferred (e.g., MBA, MPH, MHA, MPA)At least 8 years of health care analytics and/or consulting experience of progressively advanced reports, data management and visualization experienceKnowledge of technology needs for Health plans, MSSP/ACO REACH, CA RKK and delegated IPAsProven experience in SaaS platform engineering, development, or technical leadership, with a strong understanding of software architecture and deliveryExceptional communication and presentation skills, with the ability to distill complex technical concepts for non-technical audiences, including sales teams and clientsExperience collaborating with cross-functional teams, including sales, engineering, product, finance, and clinical stakeholdersPrior experience in: Population health management reporting and analytics, Health information technology, Health care policy with experience in CMS, Medicare, and Medicaid contracts, Healthcare claims data and clinical data integration (EMR, HIE, etc.)Strong project management skills, including organization, prioritization, and problem-solving skills; strong oral, verbal and interpersonal communication skills. Ability to take direction and feedback from both internal and external stakeholdersAbility to work effectively on multiple projects in a fast-paced environmentBenefitsComprehensive, affordable insurance plans for our team and their familiesYearly stipend for wellness-related activitiesPaid parental leave programCompany OverviewCOPE Health Solutions is a national mission-driven consulting firm that partners with health system and payer clients and provides. It was founded in 2002, and is headquartered in Los Angeles, California, USA, with a workforce of 51-200 employees. Its website is https://copehealthsolutions.com/.