[Remote] Director, Customer Performance Analytics

Note: The job is a remote job and is open to candidates in USA. Healthmap Solutions is a leader in specialty health management with a focus on kidney health populations. The Director, Customer Performance Analytics will manage customer P&L and performance, lead performance management reviews, and implement strategic initiatives to enhance customer outcomes using data analytics.ResponsibilitiesMaintain oversight of P&L and performance of one or more assigned customer programs, analyzing all aspects of customers’ performance and develop strategies and tactics to improve customer performance (e.g., actional clinical interventions, processes, campaigns)Proactively monitor customer performance to identify early and leading indicators of customer performance risks and opportunitiesDevelop actionable strategies and tactics that can be implemented in collaboration with Healthmap’s account management, medical economics, operations, and product teamsLead and own all aspects of customer performance analysis, linking between internal Healthmap metrics and goals to customer financial performancesConvert analysis and inputs provided by stakeholders (e.g., Finance, Medical Economics, Clinical, Operations) to design, align, execute and develop initiatives, interventions, or processesLead and influence cross-functionally to ensure internal alignment and execution of initiative designActively anticipate future needs and utilize metrics and qualitative input to identify improvement opportunities; consistently finding find insights and opportunities using dataEngage internal and external experts to develop hypothesis and ideas on improvement opportunities, and prove out their effectiveness using data and analyticsHelp define and refine cascaded performance goals and targets that tie to contractual SLAs and performance across the organizationLead and support Healthmap-wide projects that have the potential to impact the performance across entire cohorts of customers, patient/members, and providersIdentify new and effective intervention strategies through deep learning & analytics in collaboration with data science and clinical teamsPartner with account management, medical economics, operations, product teams to establish and run dedicated customer-focused performance reviewsLead and own the performance analytics for regular client reporting, joint operating committees, and other meetingsSupport ongoing client reporting and communication needs, incorporating feedback from various departments across HealthmapManage and provide mentorship and coaching to colleagues assigned to same account and/or projectPerform other duties as assignedSkillsBachelor's degree in business, finance, or STEM field; MBA and/or advanced degrees in quantitative disciplines are preferred6 years of experience in healthcare analytics and/or performance management data analyticsThree years working in Management Consulting, Investment Banking, or Product Operations, Research, and Development6 years of experience directly engaging and partnering with internal and/or external executive leaders to develop clear, actionable recommendations using data and analyticsDemonstrated commitment to customer success and a proactive approach to identifying and solving customer performance challengesStrong ability to turn nebulous initiative requirements into actionable and executable plans; able to track progress of initiativesExperience mentoring and coaching junior colleagues, including in analytical projectsProficiency in data analysis and the ability to translate data insights into actionable strategies, tactics, and recommendationsStrong organizational skills with a strong attention to detail with an action/results orientationStrategic thinking and strong communication skills to develop and align strategies with internal and external executive teamsAbility to work independently and balance short-term execution to deliver performance goals with long-term projects to scale effective performance managementPython and Databricks proficiency requiredSQL, Tableau, AI/ML and other advanced analytics and/or data visualization experiences are a plus but not necessaryStrong understanding of population health management principles is preferred but not necessaryCompany OverviewHealthmap Solutions is a health management company that focuses on progressive diseases. It was founded in 2016, and is headquartered in Tampa, Florida, USA, with a workforce of 201-500 employees. Its website is https://www.healthmapsolutions.com.Company H1B SponsorshipHealthmap Solutions has a track record of offering H1B sponsorships, with 3 in 2026, 2 in 2025, 1 in 2024, 1 in 2023, 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.