[Remote] Director, Customer Education

Note: The job is a remote job and is open to candidates in USA. Calendly is a company that provides scheduling solutions and is experiencing exciting product growth. They are seeking a Director of Customer Education to define and lead an educational content strategy that enhances customer activation, adoption, and retention across various platforms and content types.ResponsibilitiesDefine and evolve Calendly’s Customer Education strategy, setting a clear vision for how educational content — video demos, self-serve tutorials, Help Center articles, Learning Hub courses, and live programming — maps to customer segments, product surfaces, and lifecycle stages from onboarding through deep feature adoptionLead and develop your team of education specialists and multimedia content producers, setting clear goals, providing coaching, and building an environment where each person can do their best work. Hold the team accountable to outcomes while advocating for the resources needed to executePartner closely with Product Marketing to ensure education content is embedded in every product launch — developing Help Center articles, demo videos, feature walkthroughs, and in-product guidance that help customers understand and adopt new capabilities quicklyPartner with Customer Success and Support to identify where customers are getting stuck, surface education content gaps that are contributing to support volume or churn risk, and build content that proactively answers the questions customers have before they need to askBuild and scale the Calendly Learning Hub as a best-in-class self-serve education destination — developing a curriculum strategy, overseeing course development, and creating a content roadmap that keeps pace with Calendly’s product evolutionRaise the bar on multimedia content quality across the education function, partnering with your multimedia producer and the broader creative team to develop demo videos, feature tutorials, and educational experiences that are compelling, on-brand, and built for how customers actually learnEstablish KPIs and a reporting cadence to measure the impact of education content — tracking metrics like feature activation rates, Help Center deflection, Learning Hub engagement, and time-to-value for new users. Use data and insights to continuously improve strategy and communicate program effectiveness to senior leadershipBuild the operational systems and workflows that allow your team to produce high-quality content at the speed of Calendly’s product cadence, including processes for content planning, review, localization, and maintenanceSkills15+ years of progressive experience in customer education, content strategy, instructional design, or a related field, with at least 3 years in a director-level or equivalent senior leadership role managing teamsDemonstrated track record of building and scaling a full-funnel customer education function in a B2B SaaS or technology environment — not just managing an existing content operationExperience developing education content strategy across multiple formats, including video and multimedia, written documentation, and structured learning programsProven ability to partner cross-functionally with Product, Product Marketing, and Customer Success to align education content with product launches and customer lifecycle milestonesStrong track record of leading and developing direct reports, with experience building high-performing, accountable teamsExcellent editorial judgment across written and multimedia formats, with a high bar for content quality, clarity, and brand consistencyData-driven mindset with the ability to establish KPIs, measure the business impact of education content, and translate insights into strategic decisionsAuthorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this timeExperience at a multi-product SaaS company managing education content across more than one product line or customer segmentFamiliarity with Learning Management Systems (LMS), knowledge base platforms (e.g., Zendesk Guide, Guru), and video production workflows for educational contentBackground in instructional design or curriculum development, with experience creating structured learning experiences for adult learnersExperience building or overseeing a multimedia or video content production function, including partnering with producers and creative teams to develop high-quality educational video at scaleExperience working within a brand and marketing organization, with an understanding of how education content fits into a broader go-to-market and brand strategyFamiliarity with Calendly's product and the scheduling, calendar management, or meeting intelligence categoryBenefitsTop Performer Bonus program (or Sales incentive)Equity awardsCompetitive benefitsCompany OverviewCalendly is a modern scheduling platform that helps individuals, teams, and organizations automate meeting by removing the back and forth. It was founded in 2013, and is headquartered in Atlanta, Georgia, USA, with a workforce of 501-1000 employees. Its website is https://calendly.com.