[Remote] Director Client Success, Legal Portfolio

Note: The job is a remote job and is open to candidates in USA. Intapp is a company focused on delivering client success, and they are seeking a Director Client Success for their Legal Portfolio. This role involves leading a team to ensure client outcomes and account growth, acting as a trusted advisor, and managing executive relationships in enterprise legal accounts.ResponsibilitiesBuild and oversee a portfolio strategy that optimizes account assignments, identifies client success opportunities, and ensures each client has a clear path to measurable outcomesDrive regular business reviews with your team, using KPIs, coverage data, and risk signals to surface what's working and where to focusAlign with Sales segment leads on account-specific goals and ensure the team executes against shared objectivesEnsure your team engages the right stakeholders at the right level in every accountBuild executive relationships directly in key accounts so Intapp has a trusted presence before it's neededLead escalation management for high-risk client situations, providing leadership support and taking accountability for driving issues to resolution with urgencyOwn retention and support growth for your portfolio, driving renewal forecast accuracy, identifying at-risk renewals early, and developing success plays that extend client value in partnership with SalesLead proactive engagement models that increase product adoption and accelerate value realization across the full Intapp product suite and lifecycleCoach the team to develop and share best practices, thought leadership content, and industry-specific guidance that supports the broader legal client communityPrioritize recruiting and building a team of strong performers, investing in hiring, onboarding, and developing talent as a core part of the roleModel and reinforce industry knowledge and product depth, creating a culture of continuous learning and client-facing credibilitySkills15+ years of experience in client success, portfolio, or account management team leadership roles within or serving professional services firms, ideally in the legal industryProven ability to drive retention and support growth across a portfolio of enterprise accounts, including executive-level relationship managementStrong leadership and coaching skills; able to develop talent, set clear expectations, and hold a team accountable to results. Success leading and managing teams of at least 10Strong consultative and communication skills: ability to listen carefully, influence at all levels, and navigate complex organizational dynamicsExperience with change management or developing adoption strategies for enterprise technology platformsStrong analytical skills and the ability to synthesize input from multiple sources into clear recommendations for clients and internal stakeholdersBachelor's degreeAbility to travel 20–30% of the year for client visits, team engagements, and industry eventsFamiliarity with the Intapp product suiteFamiliarity with upstream and downstream systems such as Microsoft 365 and marketing, business development, relationship intelligence, experience management, document, financial, or practice management systemsExperience in a publicly traded, growth-stage software companyBenefitsProfessional development opportunities supported by a community of experienced professionalsReimbursement for training and continuing education to help you stay ahead in your careerComplimentary lunches and fully stocked kitchensComprehensive wellness and flexible time off programsFamily-formation benefits and support during your family-building journeyPaid volunteer time offDonation matching program for the causes you care aboutCompany OverviewIntapp is a provider of industry-specific, cloud-based software solutions that enable connected professional and financial services. It was founded in 2000, and is headquartered in Palo Alto, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.intapp.com.