[Remote] Collection Representative

Note: The job is a remote job and is open to candidates in USA. A Hiring Company is seeking a Collection Representative to join their growing Collection Team. This role involves negotiating payment arrangements with consumers who have past-due medical balances, while maintaining professionalism and compliance with laws and standards. Responsibilities Handle high-volume outbound and inbound calls with professionalism and confidence Negotiate payment arrangements that meet both consumer needs and company goals Consistently meet and exceed performance metrics (quality, compliance, collections) Maintain accurate documentation and follow all required laws and standards Build trust quickly through active listening, empathy, and strong communication Accomplishes minimum requirements for KPIs including call quality scores monthly and minimum fees Contacts consumer regarding past due balance and negotiates payment terms and methods within guidelines. Overcomes common objections, practices how to overcome more challenging ones. Suggests money sources for debt payment Updates account notes and other documentation in real time while working with consumers making few errors Handles high volume of inbound consumer calls while on dialer and places outbound calls Effectively uses scripts/verbatims and navigates within guidelines to maximize potential recovery on each call Ensures legal (i.e. FDCPA, state and other) compliance requirements are followed Learns and operates with proficiency within the systems and programs used for collections Skills Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools Able to navigate multiple computer applications and databases Able to multitask and can communicate on the phone and navigate multiple computer systems simultaneously Able to overcome objections and obstacles to negotiate payment successfully Reliable and responsible. Arrives on time and uses time productively Possesses and demonstrates professional judgement Understands sensitive personal information (SPI) and sensitive consumer information (i.e. Protected Health Information (PHI)) while maintaining the confidentiality of this information Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages Self-motivation and committed to career success Willingness and ability to obtain Professional Collections Specialist (PCS) certification within one year of date of hire (paid for by company) High School Diploma or equivalent (i.e., GED) required Ability to successfully complete company collector training program Clear initial and annual criminal and background check Benefits Paid medical insurance with personalized plan selection assistance Company provided Short-Term Disability, and basic Life Insurance Optional Dental, Vision, Long-Term Disability, and additional Life Insurance Generous PTO (3 weeks annually, increases with tenure) plus holidays and make-up time 401(k) with the option to deposit annual discretionary bonus Company-provided equipment Access Perks employee discount program (retail, travel, food, entertainment) Company Overview It was founded in undefined, and is headquartered in , with a workforce of 51-200 employees. Its website is .