**Remote Data Entry & Typist Support Coordinator (Part-Time | Full-Time) - Join arenaflex's Dynamic Team**

Are you a highly organized and detail-oriented individual with a passion for data entry, transcription, and client support? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking a skilled Remote Data Entry & Typist Support Coordinator to join our dynamic team. As a key member of our operations team, you will play a vital role in ensuring seamless delivery of data entry and transcription services to our clients. **About arenaflex** arenaflex is a leading provider of data entry and transcription services, dedicated to delivering high-quality solutions to our clients across various industries. Our team is passionate about innovation, collaboration, and continuous improvement. We believe in empowering our employees to grow professionally and personally, and we're committed to fostering a culture of inclusivity, respect, and open communication. **Key Responsibilities** As a Remote Data Entry & Typist Support Coordinator, you will be responsible for: * **Dual Data Processing**: Enter transactional data (such as orders and shipping logs) into our systems, then switch gears to transcribe client audio recordings into polished documents. You'll track accuracy metrics separately for each type of task. * **Client Intake & Briefing**: Host brief video calls or chat sessions with new clients to learn project requirements, delivery deadlines, and preferred formatting or style guidelines. * **Project Coordination**: Assign data entry and typing tasks to specialized teams, keep an eye on progress in our project management tools (Jira, Monday.com), and make sure every deliverable reaches clients on time. * **Quality Assurance**: Conduct second-pass reviews on both numeric spreadsheets and transcribed documents, using checklists and best-practice guidelines to maintain at least 99 percent accuracy. * **Reporting & Feedback**: Compile weekly status updates for clients that highlight completed deliverables and next steps. Gather client feedback after project milestones and share insights with the operations team so we can continually improve. * **Training & Documentation**: Write step-by-step process guides, record short tutorial videos, and lead quarterly Skill Sharpen webinars to help our data and typing teams stay up to speed on new tools and best practices. **Qualifications** To succeed in this role, you will need: * **Associate degree or higher**: In a relevant field such as office technology, data processing, or a related field. * **At least two years of combined data entry and transcription experience**: Proven track record of handling high-volume data entry and transcription tasks with accuracy and efficiency. * **Comfort leading virtual client briefings and debriefs**: Strong interpersonal skills and clear communication are essential for building strong relationships with clients and colleagues. * **Proficiency in spreadsheet software (Excel or Google Sheets)**: Experience with CRM platforms and audio editing tools like Express Scribe or Audacity is a plus. * **Excellent multitasking abilities**: Ability to handle shifting priorities and keep clients informed is crucial for success in this role. * **Quiet, reliable home office setup**: A stable internet connection is essential for remote work. **Why You'll Love This Job** * **Hybrid Expertise**: You'll build a unique skill set that covers both quantitative data work and qualitative transcription. This variety is excellent preparation for future leadership opportunities. * **Client-Facing Exposure**: Act as the face of our support function and get to know clients directly, helping shape their experience from kickoff through delivery. * **Autonomy & Flexibility**: Manage your own schedule and workload. If you spot a process improvement, you can pitch it and implement it. We value new ideas. * **Team Collaboration**: Work closely with colleagues in data science, customer success, and IT. You'll play a key role in ensuring seamless delivery across teams. * **Career Roadmap**: Clear advancement paths into roles like Operations Lead, Client Success Manager, or Data Services Specialist. **Benefits & Perks** * **Competitive Pay**: Entry-level starts at $18-$24 per hour; mid-level rates range from $24-$30 per hour, depending on experience and project scope. * **Incentive Programs**: Earn quarterly bonuses tied to client satisfaction scores up to 8 percent of your base earnings. * **Paid Time Off**: Receive up to 12 days of PTO in your first year plus 8 paid holidays. Additional PTO is awarded for tenure milestones. * **Wellness & Development**: Get a $100 monthly wellness stipend plus a $500 annual learning budget for courses, certifications, or conferences. * **Culture & Connection**: Join weekly virtual Watercooler Chats, compete in monthly cross-team challenges, and attend our annual all-hands retreat (full-time employees receive travel expenses covered). **How to Apply** If you're organized, client-focused, and enjoy switching between data entry and transcription tasks, we'd love to hear from you. Please send your resume along with a brief summary of a past project where you balanced multiple data and typing responsibilities successfully. Apply for this job