[Remote] Data Center Operations & Digital Services Manager

Note: The job is a remote job and is open to candidates in USA. Hitachi Energy is seeking a Data Center Operations & Digital Services Manager to manage the execution and growth of data center and digital service operations across North America. This role involves leading a team, ensuring service delivery performance, and establishing governance while addressing operational challenges and managing risk.ResponsibilitiesLead, develop, and scale the North American data center and digital operations team, setting priorities, performance goals, and accountability for service delivery outcomesOperate as the senior operational interface for customers and internal stakeholders, ensuring alignment on service delivery and issue resolutionManage end-to-end execution of digital and data center services, ensuring service levels, KPIs, and contractual commitments are achievedBuild and scale operational models and team capabilities while supporting hands-on execution as neededServe as the escalation point for operational, technical, and customer issuesOversee operational risk management, including identifying issues and implementing corrective actionsSupport onboarding, transition, and lifecycle management of new and existing service contractsOwn operational processes, tools, and reporting that support digital service delivery, driving standardization and continuous improvementResponsible to ensure compliance with applicable external and internal regulations, procedures, and guidelinesSkillsCandidate must already have work authorization that would permit them to work for Hitachi Energy in the United StatesBachelor's degree in engineering, operations, or a related technical field10+ years of experience in operations, service delivery, or project/program managementExperience managing cross-functional teams in an operational or service environmentExperience with digital services, critical infrastructure, or data center operationsExperience building or scaling operational organizations in a global environmentBenefitsOpportunities to work on innovative technologies that shape the future of energyA collaborative environment with experienced professionals across the power industryAccess to learning platforms and career development programsCompetitive health and retirement benefitsPaid leave and flexible work arrangementsCompany OverviewHitachi Energy is a renewable energy company that provides energy consulting services. It was founded in 1950, and is headquartered in Bengaluru, Karnataka, IND, with a workforce of 10001+ employees. Its website is http://www.hitachienergy.com/in/en.