[Remote] CX Project Manager

Note: The job is a remote job and is open to candidates in USA. Skyline Displays of Orange County is a leader in creating impactful trade show experiences. The CX Project Manager is responsible for managing client relationships and ensuring high-quality service delivery throughout project lifecycles, focusing on client satisfaction and business growth.ResponsibilitiesServe as the primary contact for a portfolio of mid-level clients managing their needs and expectations throughout the project lifecycleOversee the execution of client projects from start to finish, ensuring they are delivered on time, within budget, and to client specifications at the highest qualityMaintain regular communication with clients, addressing their inquiries, providing updates, and ensuring overall client satisfactionCollaborate with Sales, Account Management, and Operations teams to resolve any process bottlenecks, ensuring smooth operations and adherence to timelinesContribute to the development and refinement of documentation, ensuring clarity and accessibility for the team and ensure that all project documentation is up-to-date and accurately reflects the status of each projectMonitor project progress and proactively address any issues that arise, keeping internal teams informed, and applying best practices to resolve issues. Ability to provide creative and corrective solutions to problemsHelp gather project costs from vendors, suppliers and internal sources and create quote documents. Liaise with internal teams and client to drive quote approval processFacilitate invoicing with commercial team, key account managers and financeAssist in preparing project proposals, estimates, and manage project remaining within budget and maintaining P&L documentation. Manage information flows, approvals and project closeout activitiesAct as a point of escalation for client issues, resolving them in a manner that maintains positive client relationships. Manage customer expectations to deliver a high level of customer service, managing relationships and communication with all key stakeholdersIdentify client change orders and manage internal teams and process handoffs to execute change orders on schedule, including creation of change order documentationPrepare and manage and invoice exhibit storage fees, prep in/out fees, and I&D supervision. Monitor late exhibit returns and follow-up. Quote and apply freight accordingly to all ordersBe willing to travel as required for project fulfillmentPrepare and present regular reports on client satisfaction, project outcomes, and service performance to the teamAnalyze client feedback and project results to identify areas for improvement and contribute to the continuous enhancement of the client services teamContinue to enhance skills in client services, sales, business, and marketingSkillsBachelor's degree in business administration, marketing, or related fieldMinimum of 1 year in a Project Coordination role or similar positionStrong organizational and time management skillsEffective communication and interpersonal skillsExperience in establishing client relationshipsProficiency in Microsoft OfficeFamiliarity with project management toolsExperienced in using Microsoft Office programs and other relevant project management tools such as Adobe Workfront, Smartsheet, Rike or Asana preferredCompany OverviewFrom strategic pre-show planning and impactful exhibit design to seamless asset management, shipping, and logistics — we’re your all-in-one trade show partner, dedicated to delivering results. It was founded in 1986, and is headquartered in Lake Forest, CA, US, with a workforce of 11-50 employees. Its website is https://skyline.com/dealer-locator/skyline-displays-orange-county.