[Remote] Customer Support Specialist - Remote from USA (Select States)
Note: The job is a remote job and is open to candidates in USA. Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide. As a Customer Support Specialist, you’ll work closely with customers to identify, investigate, escalate and advise them on their questions and concerns, directly impacting their ability to run their teams efficiently.ResponsibilitiesYou’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concernsDay to day, your interactions with our customers directly impact their ability to run their teams efficientlySkillsExperience in a SaaS B2B customer support role is a plusExcellent written and verbal communication skillsTechnical aptitudeExhibit strong curiosity (to investigate issues) and empathy (to build positive customer experiences)Ability to multi-task across different tools and platformsWillingness to work with multiple teams in an international and multilingual remote/hybrid environmentBenefits10 percent bonus annuallyMedical, dental, and vision insurance is 100% covered401k plan with company matching!Unlimited PTO — take the time you need to come to work feeling great!Wellness, internet, and childcare reimbursementsGenerous parental leave policyCompany OverviewAircall is a cloud-based call center software that integrates with CRM, productivity, and helpdesk tools. It was founded in 2014, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is https://aircall.io/.