[Remote] Customer Support Specialist Level 1 (L1) - US
Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company operating in the healthcare technology sector, focusing on improving healthcare delivery through innovative technology solutions. The Customer Support Specialist Level 1 serves as the initial point of contact for customers needing assistance with technology solutions and services, providing technical support and ensuring customer satisfaction. Responsibilities Provide first-level support for customer inquiries via phone, email, and other channels Diagnose and resolve basic technical issues related to product functionality, installation, and usage Escalate complex or unresolved issues to higher-level support or internal teams Log all customer interactions and troubleshooting steps accurately in the support system Assist customers with system setup and configuration through step-by-step guidance Educate customers on software and hardware features and best practices Collaborate with product and engineering teams to stay informed on updates and new features Follow up to ensure issues are resolved and customers are satisfied Maintain and update knowledge base content and FAQs for internal and customer use Manage customer expectations and deliver solutions within agreed timelines Adhere to policies, processes, and service level agreements to maintain service quality Skills Associate degree in a related field (healthcare technology, IT, radiology) or equivalent experience 1-2 years of customer support, technical support, or helpdesk experience, preferably in healthcare or technology Technical troubleshooting skills for software and hardware issues Strong communication skills to explain technical concepts clearly Ability to multitask and prioritize in a fast-paced environment Proficiency with customer support tools, ticketing systems, and Microsoft Office Suite or equivalents Empathy, patience, and commitment to excellent customer service Attention to detail and accurate documentation Knowledge of radiology imaging systems or software (PACS, DICOM) Familiarity with CRM and ticketing platforms Benefits Medical, Dental, and Vision insurance “Use as needed” vacation policy Participation in an employee option program Company Overview RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is