[Remote] Customer Support Specialist - Learning

Note: The job is a remote job and is open to candidates in USA. Lexipol is dedicated to empowering first responders and public servants with innovative solutions for community safety. They are seeking a Customer Support Specialist - Learning to provide responsive support to clients, troubleshoot technical issues, and manage software incident resolutions. This role involves significant customer interaction and administrative duties, focusing on enhancing the customer experience with online learning solutions.ResponsibilitiesManage large amounts of inbound and outbound calls in a timely mannerTake appropriate steps to bring any open support cases to resolution in a timely mannerHelp customers troubleshoot issues they encounter while using the platform and provide tips to resolve the problemProvides answers to clients by identifying problems; researching answers; guiding client through corrective stepsKeep records of all conversations and resolved cases in our call CRM system in a comprehensible wayFrequently attend Product Update calls to improve knowledge and performance levelImprove platform performance by identifying problems & recommending changesSkills2 years of experience in software or SaaS technical support or a related customer support fieldMinimum of one year of Salesforce experienceProfessional verbal and written communication skillsAbility to provide superior customer serviceDesire to grow within the companyWork well in a team environmentGED/High School DiplomaGood job stabilityApplicants must be a United States Citizen or Green Card holderNo visa sponsorshipApplicants must be authorized to work for ANY employer in the U.SExperience with online learning or EdTech: you have provided customer support for an online learning platformFirst responder experience or background working with first responders or working in the first responder software industry is a definite plusBenefitsComprehensive benefits package.Professional development opportunities, such as internal training, access to LinkedIn Learning by request, mentorship programs, etc.Health Insurance, Education benefits, and 401kLexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.Company OverviewLexipol empowers first responders and public servants with mission-critical solutions to best meet community needs safely and responsibly. It was founded in 2003, and is headquartered in Frisco, Texas, USA, with a workforce of 201-500 employees. Its website is https://www.lexipol.com/.