[Remote] Customer Support Specialist I

Note: The job is a remote job and is open to candidates in USA. Teamworks is the Operating System for Sports™, powering 6,500+ organizations worldwide. As a Customer Support Specialist I, you'll be responsible for managing customer support cases, troubleshooting issues, and ensuring a high-quality customer experience across the product suite.ResponsibilitiesOwn a daily queue of support cases, triaging and resolving issues based on severity and customer impactTroubleshoot complex customer problems, seeing every issue to full resolutionExecute technical requests including account configuration, data uploads, form conversions, and ticket submissionsDeliver clear, timely, and empathetic communication that keeps customers informed and confidentContribute to team KPIs by consistently meeting reply time, resolution time, and CSAT targetsSurface patterns and recurring issues to internal teams to drive product and process improvementsParticipate in chat and triage shifts and weekend rotation to support 24/7 coverageSkillsMust be located in the Mountain or Pacific time zone — required for 24/7 support coverageProven ability to manage a high volume of varied, time-sensitive tasks with accuracy and urgencyDemonstrated strong written and verbal communication skills with a customer-first approachProven track record of solving problems independently and seeing them through to completionMust be available for weekend shift rotationAvailability during our peak 'Return to Play' season (July 13 – September 11) is strongly preferredExperience in collegiate athletics, sports operations, or compliance — you'll understand our customers' world immediatelyFamiliarity with CRM tools such as Salesforce or ZendeskExperience with or exposure to Teamworks products (Hub, Compliance + Recruiting, Academics, Camps, Inventory Management)Background as a student-athlete or in a high-accountability, team-oriented environmentCompany OverviewTeamworks is an operating system for sports that supports talent acquisition, seamless operations, and holistic performance development. It was founded in 2009, and is headquartered in Durham, North Carolina, USA, with a workforce of 501-1000 employees. Its website is http://www.teamworks.com.



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