[Remote] Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. Fluke Corporation is a global leader in creating software and technology solutions for reliability. As a Customer Support Specialist, you will provide high-quality support to customers, troubleshoot issues, and help ensure customers gain maximum value from Fluke's products.ResponsibilitiesLearn and support Fluke Reliability software products in Microsoft and web-based environmentsProvide responsive, high-quality support to customers, partners, and internal teams via phone, email, chat, and web meetingsTroubleshoot and resolve customer-reported issues using analytical thinking and structured problem-solvingClearly document issues, findings, and resolutions to ensure accurate follow-up and knowledge sharingManage multiple tasks during live interactions, including researching solutions while communicating clearly with customersCollaborate closely with teammates to deliver a consistent, customer-centered support experienceApproach each interaction with empathy, understanding the support experience from the customer’s perspectiveSkillsStrong problem-solving skills and a desire to help others resolve technical issuesAbility to clearly explain technical information verbally and in writing in EnglishStrong organizational skills and comfort working in a fast-paced environmentSelf-motivation and the ability to work effectively with minimal supervisionBachelor's degree (or equivalent practical experience)Mechanical aptitude or interest in technical systemsPrevious customer service or technical support experienceFamiliarity with databases or software applicationsBenefitsA supportive, team-oriented environment with strong onboarding and trainingClear pathways for career growth and internal mobility across multiple departmentsHands-on experience with industry-leading reliability softwareOngoing learning and skill development opportunitiesCompetitive compensation and comprehensive benefits packageA workplace that values inclusion, collaboration, and continuous improvementCompany OverviewFluke Corporation, a wholly owned subsidiary of Fortive Corporation (NYSE: FTV), is the world leader in the manufacture, distribution and service of electronic test tools and software. It was founded in 1948, and is headquartered in Everett, WA, US, with a workforce of 1001-5000 employees. Its website is https://www.fluke.com/en-us/.