[Remote] Customer Support Specialist
Note: The job is a remote job and is open to candidates in USA. SchooLinks is on a mission to modernize college and career readiness, seeking a Customer Support Specialist to provide fast and accurate support to district partners. The role involves mastering the SchooLinks platform and assisting with troubleshooting, configuration, and support inquiries. Responsibilities Meet 5 min first response SLA for chat and 1 hour for emails, while meeting CSAT targets Mastery of the SchooLinks platform and ability to troubleshoot, diagnose, and advise districts on platform logic, configuration options, and other day-to-day support topics Escalation of certain support requests to product, engineering, or solutions Log, track, and update chats and emails in our support tools (Intercom, Front) Skills 1-2 years of experience in a customer support or client-facing role, preferably in SaaS Strong written and verbal communication skills Familiarity with support tools such as Intercom, Zendesk, or Front Ability to manage multiple tickets simultaneously without sacrificing quality A customer-first mindset and problem-solving approach Benefits 100% health care coverage for Employee 401K with company matching Dental & Vision Parental Leave Subsidized gym membership Remote work stipend Annual team offsite Company Overview SchooLinks is a career readiness platform that engages students in career education and college planning and application. It was founded in 2015, and is headquartered in Austin, Texas, USA, with a workforce of 51-200 employees. Its website is