[Remote] Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. TeamSnap is a sports and communication platform dedicated to enhancing youth sports experiences. As a Customer Support Specialist, you will deliver exceptional customer service, resolve issues, and provide tailored solutions to ensure a smooth experience for B2B customers. Responsibilities Deliver an exceptional customer experience through email, chat, and the occasional call, turning every interaction into a “WOW” moment Take full ownership of customer issues - digging in, resolving challenges, and knowing when to escalate to the right touchpoint Experiment and explore in test environments to recreate customer scenarios, uncover product nuances, and solve problems where no playbook exists Anticipate customer needs and provide tailored solutions that help them get back to the field quickly and confidently Consistently hit performance goals around productivity, customer satisfaction, and reliability Skills A customer-first mindset, bringing a friendly, professional, and solutions-focused attitude to every interaction Strong technical skills with the ability to guide users of all experience levels through our platform Genuine excitement for solving problems, uncovering solutions, and deepening your product expertise Natural curiosity and resourcefulness to dig in, recreate issues, and learn through hands-on exploration when clear steps aren't documented Excellent written and verbal communication skills A proven track record of high performance in customer or technical support roles Deliver an exceptional customer experience through email, chat, and the occasional call, turning every interaction into a 'WOW' moment Take full ownership of customer issues - digging in, resolving challenges, and knowing when to escalate to the right touchpoint Experiment and explore in test environments to recreate customer scenarios, uncover product nuances, and solve problems where no playbook exists Anticipate customer needs and provide tailored solutions that help them get back to the field quickly and confidently Consistently hit performance goals around productivity, customer satisfaction, and reliability This role requires working core hours of 8:30 a.m.–5:00 p.m. Pacific Time Experience in SaaS or tech start-up environments A background as an admin, parent, coach, or participant in recreational sports Ability to work 8:30am-5pm PST Benefits Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary) 100% premium coverage of medical/dental/vision for you and your family 401K to help you invest for the future $1,500 annual learning and development stipend Travel to fun locations for all-company meetings and team events Generous home office allowance to set you up for success TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter A monthly stipend reimbursement for health & wellness and so much more! Company Overview TeamSnap develops a sports management platform designed to simplify communication and coordination between sports members. It was founded in 2009, and is headquartered in Boulder, Colorado, USA, with a workforce of 51-200 employees. Its website is