[Remote] Customer Support Representative - MN

Note: The job is a remote job and is open to candidates in USA. Family First Life is a Fortune 500 company seeking a Customer Support Representative to assist clients with insurance benefits. This role involves serving as the first point of contact for customer support, responding to inquiries, and ensuring a seamless customer journey.ResponsibilitiesServe as the first point of contact for customer support (primarily via email, phone, and live chat)Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journeyUpdate and maintain accurate support documentation and FAQsCollect and route customer feedback for internal improvementDemonstrate perseverance and empathy in resolving client concernsLearn continuously and share your knowledge with teammatesSkillsExcellent written and verbal communication skillsCommitment to working hard to growA customer-first mindset with a strong desire to assist othersAbility to learn quickly, stay organized, and handle multiple prioritiesA positive attitude and a growth mindset – we value coachability over perfection!Previous customer service or soft sales experience is a plusComfort with live chat, email communication, and CRM platformsBenefitsPerformance-based bonusesHealth, life, and retirement benefitsMerit-based promotions and opportunities for advancement into leadership rolesSupportive, team-oriented culture that values your growthCompany Overview It was founded in undefined, and is headquartered in , with a workforce of 51-200 employees. Its website is https://www.mcquadeorganization.com/.