[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. Driven Brands Inc. is North America's largest automotive services company, and they are seeking a Customer Support Representative. The role involves handling high volumes of customer calls to schedule appointments against insurance claims while providing superior customer service.ResponsibilitiesReview the customer's assignment and effectively schedule an appointment with the designated collision repair facilityAnswer inbound calls and assist or provide additional assistance accordinglyProvide information on what to expect during the repair experienceFollow company guidelines and insurance carrier requirementsProvide superior customer service via phones and emailsUse effective questioning and listening skillsMaintain a professional attitude when handling callsDocument conversations accurately; strong typing and computer skills requiredFollow operating procedures and adapt quickly to new processesParticipate in educational opportunities to grow product and service knowledgeSkillsAbility to handle a high volume of customer calls (inbound and outbound)Excellent communication and telephone etiquetteBalance customer service with persuasive communication techniquesReview the customer's assignment and effectively schedule an appointment with the designated collision repair facilityAnswer inbound calls and assist or provide additional assistance accordinglyProvide information on what to expect during the repair experienceFollow company guidelines and insurance carrier requirementsProvide superior customer service via phones and emailsUse effective questioning and listening skillsMaintain a professional attitude when handling callsDocument conversations accuratelyStrong typing and computer skills requiredFollow operating procedures and adapt quickly to new processesParticipate in educational opportunities to grow product and service knowledgePrevious customer service experience (call center, retail, food service, etc.)Availability for any shift across call center hours: M-Th 7am-7pm PT, F 7am-5pm PT, Sat 9am-1pm PTHigh school education or equivalent requiredStrong typing and computer skillsEager and positive attitudeThrives in a dynamic and flexible environmentGraceful under pressureBenefitsFull benefitsPaid time offHoliday payCompany OverviewDriven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash. It was founded in 2006, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 5001-10000 employees. Its website is http://www.drivenbrands.com/.



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