REMOTE Customer Support Rep-Bilingual (Fort Worth)

Work remotely while supporting high-impact projects and collaborating with diverse teams across a dynamic organization. Enhance your career in customer support while leveraging bilingual skills in a fast-paced environment. Primary Services is actively recruiting for a Bilingual Customer Support Representative to support a large, established client. In this role, you will assist with customer inquiries, manage project communication, and ensure accurate order tracking and scheduling in the companys order management system. The position offers a unique opportunity to contribute to the smooth execution of projects while working remotely. Responsibilities • Respond to customer inquiries in a timely and professional manner. • Communicate project status updates to customers and internal teams. • Collect and document details for Change Orders and Punch Item orders. • Track orders and schedule deliveries using the Hedberg order management system. • Collaborate with project teams to ensure accurate and efficient workflow. • Support multiple projects simultaneously, maintaining organization and prioritization. • Assist with general administrative tasks related to project management. Qualifications • Bilingual proficiency in English and Spanish. • Experience with customer service or project coordination preferred. • Strong organizational and time management skills. • Proficiency in Microsoft Excel. • Ability to learn new software quickly. • Strong written and verbal communication skills. • Ability to work with a diverse group of people and handle multiple tasks with interruptions. • Good judgment, problem-solving, and decision-making abilities. Apply tot his job