[Remote] Account Manager - Higher Education

Note: The job is a remote job and is open to candidates in USA. Academian Inc is seeking a motivated and results-driven Account Manager to support their Higher Education and Workforce clients within the EdTech domain. The Account Manager will serve as the primary point of contact for institutional and workforce partners, ensuring successful delivery of solutions, driving client satisfaction, and fostering long-term strategic relationships.ResponsibilitiesBuild and maintain strong relationships with Higher Education institutions, workforce development organizations, and corporate learning partnersUnderstand client objectives, program goals, and performance metrics to ensure high satisfaction and retentionCollaborate with internal teams (content, product, instructional design, engineering, and operations) to oversee execution of EdTech solutionsEnsure timely delivery, quality assurance, and alignment with institutional or workforce SOWsIdentify opportunities for account expansion, including new programs, digital solutions, curriculum services, and technology integrationsSupport revenue growth through upselling and cross-selling aligned solutionsPrepare and present account performance reports, learner impact data, and program outcomesAnalyze engagement, adoption, and implementation metrics to inform continuous improvement strategiesAddress client concerns proactively and resolve issues in a timely mannerAct as a client advocate internally to ensure alignment and accountabilityStay informed on Higher Education trends, workforce upskilling initiatives, digital learning transformation, and competitive landscapeProvide insights to leadership to support strategic planning and innovationSkillsBachelor's degree in Business, Education, Marketing, or a related field5+ years of experience in account management, client success, or a client-facing role within the EdTech, Higher Education, or Workforce Development sectorExperience working with universities, community colleges, workforce boards, or corporate learning teams preferredStrong communication and stakeholder management skills with the ability to engage senior academic and workforce leadersExcellent organizational and multitasking abilities, capable of managing multiple accounts simultaneouslyProficiency in CRM platforms and Microsoft Office Suite (Word, Excel, PowerPoint)Strong analytical and problem-solving skills with a data-driven approach to client successAbility to translate complex educational or technical concepts into clear business value for clientsFamiliarity with digital curriculum development, instructional design, LMS platforms, or workforce credentialing programsExperience managing SOW-driven service engagements in an EdTech environmentDemonstrated success in achieving revenue growth or retention targetsBenefitsThis is a fully remote position.Travel up to 25% may be required based on client needs.Company OverviewAcademian Inc provides EdTech platforms and custom e-learning solutions for schools, universities, and workforce development programs. It was founded in 2022, and is headquartered in Chandler, Indiana, USA, with a workforce of 501-1000 employees. Its website is https://www.academian.com.