[Remote] Customer Support - Remote

Note: The job is a remote job and is open to candidates in USA. Bilt is a company focused on customer experience, and they are seeking a Customer Support Team Member. This role involves serving as the first point of contact for members through chat support, handling support tickets, and providing exceptional customer service.ResponsibilitiesRespond to member inquiries through our chat platform as the first line of supportHandle entry-level support tickets related to payment, loyalty, and general questions within the Bilt Rewards platformTriage incoming tickets, identify emerging trends, and escalate complex issues to relevant internal departmentsDocument member interactions and escalate ongoing patterns to senior team membersCollaborate remotely with internal teams and our BPO partners to address and resolve member issues effectivelyDevelop a deep understanding of our products, features, and services through comprehensive training programsStay updated on new product releases and enhancements to effectively communicate benefits to members as the company scalesMaintain organization and patience while understanding the specifics of each member's needs and the unique nuances of each partner's business operationsAdapt to diverse business models and tailor your support approach to meet individual member needsProvide exceptional customer service through digital channels, even when handling complex inquiriesSkills0-2+ years of professional experience in customer support, operations, or related fieldExtremely organized with strong written and verbal skillsA team player who's able to learn new platforms quickly and is patient and adaptable in a fast-paced environmentDriven to take on new responsibilities, with an ability to stay focused on assigned tasksStrong attention to detail with the intelligence to use critical thinking for solutionsFlexibility - We are disrupting an industry so changes to traditional processes should be expectedAbility to deal with extremely confidential and sensitive informationBenefitsWe offer a competitive salary with a meaningful stake in the company via equity and our performance bonus programHealth insurance for you (& your loved ones) from day oneEnjoy a One Medical Membership, wellness stipends, family programs and more, on us.401k plan with a matchCommuter FSAsUNLIMITED PTOExclusive Employee only Bilt PointsCompany OverviewBilt is a payments and commerce network that allows users to earn points on rent and HOA payments. It was founded in 2021, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://www.bilt.com/.