[Remote] Customer Support & Project Coordinator (Remote)
Note: The job is a remote job and is open to candidates in USA. First American Financial Corporation is a company that prioritizes its people and fosters an inclusive environment. They are seeking a Customer Support & Project Coordinator who will be responsible for managing customer inquiries and supporting product operations across various initiatives.
Responsibilities
ā¢ Serve as a primary point of contact for customer and internal inquiries related to homeowner-facing experiences and authentication products
ā¢ Triage, prioritize, and respond to incoming questions, issues, and requests, ensuring timely resolution or appropriate escalation
ā¢ Partner with product, engineering, and support teams to investigate issues, communicate status updates, and close the loop with customers
ā¢ Identify patterns and recurring issues in customer feedback and surface insights to Product Managers to inform product improvements
ā¢ Support Product Managers by coordinating project activities across multiple workstreams, including homeowner-facing initiatives and company-wide authentication efforts
ā¢ Help maintain project plans, timelines, dependencies, and status updates to ensure work stays on track
ā¢ Assist with backlog grooming, intake management, and prioritization of support-driven work
ā¢ Track action items, risks, and decisions, and help ensure follow-through across teams
ā¢ Prepare project updates, documentation, and meeting materials to support alignment across stakeholders
ā¢ Act as a connector between customers, Product Managers, engineering, design, and business partners
ā¢ Facilitate clear communication across teams by translating customer needs and operational details into actionable inputs
ā¢ Contribute to consistent, well-documented processes for intake, support workflows, and project tracking
ā¢ Help improve customer support workflows, intake processes, and internal coordination as the team and products evolve
ā¢ Contribute ideas to improve efficiency, visibility, and customer satisfaction across supported products
Skills
ā¢ Fluency in English is required, with professional proficiency in Spanish strongly preferred, to support clear and empathetic communication with a diverse customer base
ā¢ Experience in a customer service, customer support, project coordination, or product operations role, ideally within a technology or digital product environment
ā¢ Strong organizational skills with the ability to manage multiple requests, projects, and priorities simultaneously
ā¢ A customer-first mindset, with the ability to communicate clearly, empathetically, and professionally with diverse audiences
ā¢ Comfort working with ticketing systems, project management tools, and documentation (e.g., Zendesk, Jira, Confluence, or similar)
ā¢ Ability to synthesize information from multiple sources and clearly document issues, requirements, and next steps
ā¢ Strong collaboration skills and a proactive approach to problem-solving
ā¢ Comfort working in ambiguous environments and adapting as priorities evolve
ā¢ A team-oriented mindset and willingness to pitch in wherever needed to help the group succeed
Benefits
ā¢ Medical
ā¢ Dental
ā¢ Vision
ā¢ 401k
ā¢ PTO/paid sick leave
ā¢ Employee stock purchase plan
Company Overview
ā¢ Purchasing a new home or refinancing? We have a solution. It was founded in undefined, and is headquartered in Irvine, California, USA, with a workforce of 2-10 employees. Its website is https://firstamericanfinancialgroup.com.
Apply To This Job
Responsibilities
ā¢ Serve as a primary point of contact for customer and internal inquiries related to homeowner-facing experiences and authentication products
ā¢ Triage, prioritize, and respond to incoming questions, issues, and requests, ensuring timely resolution or appropriate escalation
ā¢ Partner with product, engineering, and support teams to investigate issues, communicate status updates, and close the loop with customers
ā¢ Identify patterns and recurring issues in customer feedback and surface insights to Product Managers to inform product improvements
ā¢ Support Product Managers by coordinating project activities across multiple workstreams, including homeowner-facing initiatives and company-wide authentication efforts
ā¢ Help maintain project plans, timelines, dependencies, and status updates to ensure work stays on track
ā¢ Assist with backlog grooming, intake management, and prioritization of support-driven work
ā¢ Track action items, risks, and decisions, and help ensure follow-through across teams
ā¢ Prepare project updates, documentation, and meeting materials to support alignment across stakeholders
ā¢ Act as a connector between customers, Product Managers, engineering, design, and business partners
ā¢ Facilitate clear communication across teams by translating customer needs and operational details into actionable inputs
ā¢ Contribute to consistent, well-documented processes for intake, support workflows, and project tracking
ā¢ Help improve customer support workflows, intake processes, and internal coordination as the team and products evolve
ā¢ Contribute ideas to improve efficiency, visibility, and customer satisfaction across supported products
Skills
ā¢ Fluency in English is required, with professional proficiency in Spanish strongly preferred, to support clear and empathetic communication with a diverse customer base
ā¢ Experience in a customer service, customer support, project coordination, or product operations role, ideally within a technology or digital product environment
ā¢ Strong organizational skills with the ability to manage multiple requests, projects, and priorities simultaneously
ā¢ A customer-first mindset, with the ability to communicate clearly, empathetically, and professionally with diverse audiences
ā¢ Comfort working with ticketing systems, project management tools, and documentation (e.g., Zendesk, Jira, Confluence, or similar)
ā¢ Ability to synthesize information from multiple sources and clearly document issues, requirements, and next steps
ā¢ Strong collaboration skills and a proactive approach to problem-solving
ā¢ Comfort working in ambiguous environments and adapting as priorities evolve
ā¢ A team-oriented mindset and willingness to pitch in wherever needed to help the group succeed
Benefits
ā¢ Medical
ā¢ Dental
ā¢ Vision
ā¢ 401k
ā¢ PTO/paid sick leave
ā¢ Employee stock purchase plan
Company Overview
ā¢ Purchasing a new home or refinancing? We have a solution. It was founded in undefined, and is headquartered in Irvine, California, USA, with a workforce of 2-10 employees. Its website is https://firstamericanfinancialgroup.com.
Apply To This Job