[Remote] Customer Support Associate

Note: The job is a remote job and is open to candidates in USA. Fanatics is building a leading global digital sports platform that aims to enhance the experience of sports fans worldwide. The Customer Support Associate will act as a liaison between Fanatics Collectibles and Collectors, addressing inquiries and ensuring satisfaction through various communication channels. Responsibilities Liaise between Fanatics Collectibles and Collectors by supporting all inquiries and issues Model exemplary service through web message, voice, and email channels Delight Collectors: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction Build and maintain relationships with repeat Collectors Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar Additional duties as assigned Skills Positive, Collector-minded individual with a passion to serve General knowledge of trading cards and collectibles industry Strong problem-solving abilities and attention to detail Excellent interpersonal, verbal, and written communication skills Able to multitask, prioritize, and manage time effectively Proficiency in MS Suite, including Word, Outlook & Excel Familiarity with contact center performance metrics (e.g. AHT, CSAT, NPS, schedule adherence) Experience working through web message, voice, and email interactions with customers Willingness and ability to work flexible hours, including evenings and weekends, with schedules that adjust quarterly Company Overview Fanatics is a global sports platform reimagining the fan experience across gear, trading cards, sports betting, content, events, and more. It was founded in 2011, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is