Customer Support Specialist

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are currently seeking Customer Support Specialists to join their Customer Support Team, where the role involves providing exceptional customer experiences, diagnosing product issues, and promoting product adoption.ResponsibilitiesHandling inbound support requests by phone (majority of our interactions), AI-enabled chat, and email with a focus on delivering exceptional customer experiences to legal professionals and their clientsBecoming a product expert; diagnosing, troubleshooting, and resolving product issues effectivelyServing as a trusted advisor; providing solutions and coaching that enables our customers to leverage Clio to do their work more efficientlyIdentifying when a customer is a fit for an additional product or service, and connecting them with the appropriate team to learn moreCapturing customer feedback for our Product teamsDriving your career growth and development while Getting Better Every Day and contributing to a Win and Help Win cultureSkillsBachelor's degree (or an expected completion date no later than January 2026 if in your final semester)Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiencesCuriosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems!The desire to win (and have fun) as a member of a high performing teamA growth mindset and a sense of optimism and enthusiasmTechnical, hard science, or accounting major/minorExperience in the legal industry and/or knowledge of the justice systemExperience using APIs, building integrations, and knowledge of PostmanSkills in R, Python, HTML, Ruby, SQL, etcPrior research, tutoring, and leadership experienceExperience providing exceptional customer service, including the ability to problem solve, multi-task, and provide summaries of issue resolutionBenefitsTop-tier health benefits, dental, and vision insuranceFlexible time off policy, with an encouraged 20 days off per year.$2000 annual counseling benefitRRSP matching and RESP contributionClioversary recognition program with special acknowledgement at 3, 5, 7, and 10 yearsCompany OverviewClio provides cloud-based legal practice management software, helping law firms manage cases, billing, and client relationships. It was founded in 2008, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 1001-5000 employees. Its website is https://www.clio.com.



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