[Remote] Customer Support Analyst - Higher Education (Remote)

Note: The job is a remote job and is open to candidates in USA. CoreCampus is a fast-paced startup focused on higher education technology, seeking a Technical Support Analyst. In this role, you will provide expert support to customers, diagnose technical issues, and collaborate across teams to enhance product quality and customer satisfaction. Responsibilities • Diagnose and resolve issues involving software, system performance, bugs, and user configurations • Support seamless connections with third-party applications, focusing on APIs, data synchronization, and platform compatibility • Work closely with Customer Success, Product, and Engineering teams to resolve complex issues and improve product quality • Identify customer pain points to help improve retention and provide feedback to the Product team based on support trends • Monitor response times and CSAT scores, using analytics to identify root causes and service improvement opportunities Skills • 5+ years in technical customer support, with at least 3 years of technical experience in IT or a higher education capacity • A Bachelor's degree in IT, Business Administration, or a related field • Proficiency in troubleshooting, scripting, and cloud technologies • Exceptional skills in clearly communicating technical concepts and documenting interactions • Deep knowledge of higher education administration systems (SIS, CRM, or related tools) is highly preferred Company Overview • Based in the suburbs of Boston, CoreCampus (formerly Campus Cafe Software) has helped higher education institutions manage student data for over 35 years. It was founded in 1986, and is headquartered in Needham, Massachusetts, USA, with a workforce of 11-50 employees. Its website is Apply tot his job