[Remote] Customer Support Advisor with Serbian - popular retail shop

Note: The job is a remote job and is open to candidates in USA. Concentrix is a world leader in customer service, helping top brands grow through exceptional service and technological solutions. They are seeking a Customer Support Advisor with Serbian to communicate with customers, assist with service-related questions, and ensure efficient problem resolution in a dynamic, multicultural environment.ResponsibilitiesCommunicate with customers via phone calls, e-mails, and social media platformsAssist customers with service-related questions and ensure efficient problem resolutionHandle only inbound calls – no cold callingWork in a rotating shift pattern: 8:00–17:00 or 9:00–18:00, including some weekends and bank holidaysDocument customer interactions, update case details in the system, and manage administrative back-office tasks (e.g., processing requests or verifying information)Collaborate with various departments to resolve complex cases and ensure seamless customer experienceShare insights with your team to continuously improve processes and service qualityThis role is also suitable for candidates without prior experience – full training will be providedSkillsNative Serbian and a communicative level of English (both spoken and written)Interest in fashion and a genuine desire to help customers in any situation with a positive mindsetStrong collaboration skills, flexibility, and a team-player attitudeGood computer skills, including solid knowledge of MS OfficeAbility to stay organized, set priorities, and manage daily tasks effectivelyA client-oriented approach, patience, and excellent communication skillsA level of written Croatian is considered an advantageBenefitsHome office with company-provided equipment for your comfort and flexibilityMeal contribution as an additional allowanceAttractive performance bonuses and a rewarding referral programBenefit card with monthly balance added from usDaily use of foreign languages, especially English, in an international environmentA fair, supportive, and people-focused team culture that values respect and collaborationExtensive training and clear opportunities for career growth within a global companyFun and engaging activities – team-building events, company celebrations, sports, and moreCompany OverviewConcentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.