[Remote] Customer Success Manager (Spanish Speaking)

Note: The job is a remote job and is open to candidates in USA. Agora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital, investors, and operations. As a Customer Success Manager, you will be the trusted partner for clients, guiding them throughout their journey and ensuring they maximize the value from the platform. Responsibilities Build and nurture strong relationships with our clients to understand their needs and ensure their success Empower customers to connect their goals and challenges Take ownership of new accounts and manage their onboarding teaching them how to use the platform and technology Build, own, and execute client success and engagement plans Spearhead internal cross-functional improvement projects Represent voice of the customer and influence product development roadmap Be the main point of contact for your clients Get on calls with clients according to their subscription and needs (weekly, monthly, bi-monthly) Maintain a high level of product proficiency to guide clients on the best uses of our product Fully understand the features and limitations of Agora’s array of products and provide innovative and creative solutions even when clients haven’t asked for them Skills Native or fluent proficiency in Spanish and English, with strong written and verbal communication skills in both At least one year of experience in B2B SaaS as a Customer Success Manager Experience working with international clients Strong customer-facing and presentation skills with the ability to establish credibility with executives Proficient at building online onboarding & ongoing process Ability to take initiative and adapt Positive attitude, empathy, and high energy Company Overview Agora is a comprehensive platform empowering firms with efficient workflows and seamless operations to scale their businesses. It was founded in 2019, and is headquartered in Tel Aviv, Tel Aviv, ISR, with a workforce of 51-200 employees. Its website is