[Remote] Customer Success Manager (SaaS Migration & Adoption)-- KAUDC5714420

Note: The job is a remote job and is open to candidates in USA. Compunnel Inc. is seeking a dynamic and customer-focused professional to lead the migration of customers from their legacy Workforce Connect platform to the new WC Sync collaboration solution. The Customer Success Manager will manage customer relationships, drive technology adoption, and ensure a seamless transition while serving as the primary contact for sales teams and partners. Responsibilities • Value Proposition & Customer Engagement: Effectively "sell" the benefits of switching to the Sync platform. Address customer concerns, highlight new capabilities, and clearly articulate the value proposition to drive adoption • Stakeholder Identification: Proactively navigate Salesforce (SFDC) and the client’s/partner seller network to identify and engage the correct customer and internal contacts for each migration account • Commercial Analysis: Utilize the "Calc Tool" to provide customers with a clear estimate of the commercial impact and potential changes at their next renewal, facilitating a smooth commercial transition • Change Management & Communication: Clearly articulate the migration plan to all stakeholders. This includes detailing the process, defining roles and responsibilities (RASCI), and outlining the user training strategy • Cross-Functional Coordination: Partner closely with the Global Business Unit Program Manager to coordinate the technical execution and operational aspects of the migration • Liaise with our change management & communication team to address and resolve any sales process issues or escalations that may arise Skills • Strong background in a sales, pre-sales, or customer success role with a proven track record of managing customer relationships and driving technology adoption • Proven experience in program or project management, preferably within a technology or software environment, with the ability to manage a complex process from start to finish • A 'seller' mindset with the ability to persuade and influence stakeholders by emphasizing value and business outcomes • Proficiency with Salesforce (SFDC) for account and contact management • Excellent communication and presentation skills, with the ability to articulate complex changes to both technical and non-technical audiences • Ability to work independently and navigate a complex, matrixed organization to achieve results • Experience with financial modelling or using tools to estimate commercial impact is a significant plus Company Overview • Compunnel Inc. is where AI-native solutions meet human ingenuity, helping enterprises reimagine talent, technology, and growth. It was founded in 1994, and is headquartered in Princeton, New Jersey , US, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship • Compunnel Inc. has a track record of offering H1B sponsorships, with 2276 in 2025, 1682 in 2024, 1992 in 2023, 2366 in 2022, 2223 in 2021, 2220 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job