[Remote] Customer Success Manager, Mid-Market

Note: The job is a remote job and is open to candidates in USA. Voxel is a company focused on transforming workplace safety and operational efficiency through AI-driven technology. As a Mid-Market Customer Success Manager, you will manage the post-sale lifecycle for mid-market accounts, ensuring customer satisfaction and driving platform adoption.ResponsibilitiesOwn end-to-end customer relationships across a portfolio of mid-market accounts, serving as the primary point of contact post-saleDrive successful onboarding and time-to-value for new customers, coordinating closely with Solutions Engineering and CS AssociatesDevelop and execute account plans that drive platform adoption, engagement, and measurable safety and operational outcomesLead regular business reviews with customer stakeholders, communicating ROI and aligning on goals and roadmapProactively monitor account health and intervene early on churn risk, escalating to internal teams as neededIdentify and qualify expansion opportunities within your portfolio, partnering with Sales to drive upsell and cross-sell motionsServe as the voice of the customer internally, sharing feedback with Product, Engineering, and Support to improve the platform experiencePartner with and provide direction to Customer Success Associates supporting your accountsSkills3-6 years of experience in customer success, account management, or a related client-facing role, ideally in B2B SaaSDemonstrated track record of owning renewals, driving retention, and identifying expansion opportunitiesStrong relationship-building skills with the ability to engage stakeholders across operational and management levelsData-driven approach to account management, comfortable using health metrics, usage data, and business outcomes to guide decisionsHighly organized, self-directed, and able to manage a high-volume book of business effectivelyExperience in a high-growth or early-stage SaaS environmentFamiliarity with customer success platforms (Gainsight, ChurnZero, Salesforce, etc.)Background in or exposure to warehouse, logistics, manufacturing, or industrial environmentsExperience managing or mentoring junior CS team membersBenefitsExtensive / generous health, dental, and vision insuranceHighly competitive paid parental leave and support systemOwnership in the business through an Equity Incentive PlanGenerous paid time off and / or flexible work arrangementsDaily meals in-office, vibrant company events, team-building401K retirement plan, HSA options, pre-tax commuter benefitsCompany OverviewVoxel enhances workplace safety and operational efficiency by transforming existing security cameras into intelligent monitoring systems. It was founded in 2020, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.voxelai.com.