[Remote] Customer Success Manager, Indirect Tax

Note: The job is a remote job and is open to candidates in USA. Thomson Reuters is a global leader in providing trusted content and technology for professionals across various sectors. They are seeking a Customer Success Manager who will build relationships with customers, manage their success, and drive retention and growth through tailored engagement and collaboration. This role requires strong business acumen and the ability to manage multiple projects effectively.ResponsibilitiesPartner with customers to define success, deliver educational activities throughout their lifecycle, and track progress toward business outcomesDevelop and share best practices and Customer Success Plans, collaborating with internal teams like Sales and Professional ServicesMonitor customer health by tracking usage data and escalating critical concerns, using insights to drive strategic adjustmentsIdentify and activate commercial growth opportunities, recommending improvements based on customer maturity and working closely with the commercial teamEnsure customers receive maximum value from their investment, driving retention and growth through tailored engagement and collaborationLeverage technology tools (e.g., Gainsight, Salesforce) to manage client information, pipeline, and financial forecasts accuratelyBuild and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectivesSkills8+ years of professional experience, with a minimum of 3 years' experience in customer successIndirect Tax experience4-year college degree requiredStrong business acumen and communication skills; can manage a customer journey, conflict resolution, and problem-solvingAbility to travel, 25%Master's degree or equivalent preferredSalesforce user experience a plusFunctional/technical skills in SaaS implementations and Enterprise Resource Planning (ERP) applications, a plusExperience working in and around cloud software solutions and cloud delivery modelsBenefitsFlex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.Flexible work arrangements, including work from anywhere for up to 8 weeks per yearCareer Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.Grow My Way programming and skills-first approachComprehensive benefit plans to include flexible vacationTwo company-wide Mental Health Days offAccess to the Headspace appRetirement savingsTuition reimbursementEmployee incentive programsResources for mental, physical, and financial wellbeingMarket competitive health, dental, vision, disability, and life insurance programsCompetitive 401k plan with company matchCompetitive vacation, sick and safe paid time offPaid holidays (including two company mental health days off)Parental leaveSabbatical leaveOptional hospital, accident and sickness insurance paid 100% by the employeeOptional life and AD&D insurance paid 100% by the employeeFlexible Spending and Health Savings AccountsFitness reimbursementAccess to Employee Assistance ProgramGroup Legal Identity Theft Protection benefit paid 100% by employeeAccess to 529 PlanCommuter benefitsAdoption & Surrogacy AssistanceTuition ReimbursementAccess to Employee Stock Purchase PlanTwo paid volunteer days off annuallyOpportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiativesCompany OverviewThomson Reuters (TSX/NDAQ: TRI) informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. It was founded in 2008, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is https://www.tr.com.Company H1B SponsorshipThomson Reuters has a track record of offering H1B sponsorships, with 1 in 2026, 13 in 2025, 12 in 2024, 5 in 2023. Please note that this does not guarantee sponsorship for this specific role.