[Remote] Customer Success Manager - IMM

Note: The job is a remote job and is open to candidates in USA. Propelus simplifies workforce compliance management across healthcare, empowering professionals, employers, and regulators to work together. As a Customer Success Manager, you will ensure customer satisfaction and success by managing a portfolio of clients, building strong relationships, and identifying opportunities for product adoption and expansion.ResponsibilitiesManage a portfolio of assigned customers, serving as their primary point of contact and advocateBuild and maintain strong, long-lasting relationships with key stakeholders across customer organizationsPartner with Professional Services to onboard new customers and foster a smooth transition to ensure long-term successCollaborate with customers to create and execute shared success plans, aligning with their business goals to drive continuous valueProactively monitor customer health and leverage the CSP system to stay data-driven in our approach, utilizing playbooks to address potential risks, track customer interactions, and ensure timely follow-upPartner with internal teams, including Support and Product, to resolve customer challenges and ensure their needs are metConduct regular touch points and business reviews to assess progress, discuss goals, and uncover opportunities for improvementProvide ongoing support and guidance to customers on product features, best practices, and strategies for maximizing valueIdentify upsell, cross-sell and expansion opportunities within existing accounts, fostering stronger relationships and driving additional valueCreate customer advocates through case studies, references, and testimonials, while ensuring timely renewals and long-term customer retentionContribute to the development and refinement of customer success best practices and processes to enhance team performanceSkillsExperience in customer success or account management rolesStrong interpersonal skills and ability to build relationships with stakeholdersAbility to manage multiple accounts and prioritize tasks effectivelyProficiency in using customer success platforms and data-driven approachesExcellent communication skills, both verbal and writtenAbility to identify upsell and cross-sell opportunitiesExperience in conducting business reviews and assessing customer progressStrong problem-solving skills and ability to collaborate with internal teamsExperience in creating success plans aligned with customer goalsAbility to provide ongoing support and guidance on product featuresExperience in the healthcare industryFamiliarity with compliance management solutionsKnowledge of customer success best practicesExperience with case studies and customer advocacy programsBenefitsAwarded one of [BuiltIn's 2025 Best Places to Work](https://builtin.com/awards/colorado/2025/best-midsize-places-to-work) and honored as a [Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers](https://propelus.com/article/silver-stevie-award-2025-great-employers/).Professional development allowance to help you grow in the ways that mean the most to you.Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering, your birthday, and becoming a new parent.401K with company matching, as well as financial planning education and resources.Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents.Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door.Your health is our top priority! We cover 100% of your health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are.Propelus Flex Club: Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team.We've got you covered with a life insurance policy, paid 100% by the company. You can also add your beneficiaries at an exclusive, discounted rate.Company OverviewTrusted by healthcare, their regulators, & employers to ensure every professional is verified, compliant, and clear to work. It was founded in 2003, and is headquartered in Jacksonville, Florida, USA, with a workforce of 201-500 employees. Its website is https://propelus.com.