[Remote] Customer Success Manager II - Remote

Note: The job is a remote job and is open to candidates in USA. RealPage, Inc. is a company focused on providing innovative solutions in the real estate sector. They are seeking a Customer Success Manager II to manage a portfolio of high-value enterprise customers, ensuring their growth and retention through strategic planning and consultative partnership.ResponsibilitiesDevelop and execute account plans that translate customer goals and business objectives into actionable initiatives that drive measurable valueBuild trusted, long‑term relationships with key stakeholders, including senior executives, to influence adoption, expansion, and multi‑year partnership alignmentIdentify, qualify, and drive upsell and cross‑sell opportunities through consultative recommendations and value‑based sellingAnalyze customer data, usage trends, and performance benchmarks to uncover insights, risks, and opportunities; partner with Strategy teams to deliver data‑driven recommendationsLead renewal forecasting, risk mitigation, and commercial conversations to meet and exceed quarterly revenue targetsServe as a strategic advisor with advanced knowledge of marketing strategies, competitive landscapes, and product differentiationCollaborate cross‑functionally with Sales, Product, Marketing, and Customer Support to ensure seamless customer experiences and advocate for customer needsManage escalations with sound judgment, ensuring timely resolution and clear communication across internal and external stakeholdersMaintain accurate, up‑to‑date account information, forecasts, and activity records in SalesforceRepresent the company at customer meetings, industry events, and association conferences as needed (up to 10% travel)Participate in internal program meetings and contribute insights that support the broader Customer Success organizationSkillsMinimum 3 years of experience in Customer Success or other revenue‑driving, customer‑facing roles, ideally within a SaaS environment2+ years of experience generating, qualifying, negotiating, and closing upsell/cross‑sell opportunitiesProficiency with Salesforce or similar CRM platformsBachelors or Masters degree preferredExperience managing a portfolio of ~125 upper SMB, B2B accounts with complex organizational structuresProven ability to own renewals and expansions, including forecasting, risk mitigation, and value‑based selling in partnership with SalesDemonstrated success driving long‑term strategic account plans, including stakeholder mapping, success planning, and roadmap alignmentStrong executive presence with the ability to influence and engage senior leaders across a matrixed organizationSkilled at navigating escalations, objections, and sensitive customer conversations with diplomacy and confidence5+ years of experience in a SaaS environment with a strong understanding of subscription economics, customer lifecycle, and value realizationAbility to translate technical, operational, and business concepts depending on customer needs and product usageAdvanced understanding of marketing strategies, competitive landscapes, and product differentiation5+ years of experience partnering with Sales, Product, Marketing, and Customer Support to drive customer outcomesAbility to influence without authority and work effectively in a cross‑matrixed environment, including virtual collaborationExperience providing customer insights to internal teams to inform product development and go‑to‑market strategyAbility to analyze customer data, usage patterns, and business metrics to identify risks, opportunities, and expansion potentialComfortable using CRM tools (Salesforce) and customer success platforms to manage workflows, forecast renewals, and track account healthExcellent written, verbal, and interpersonal communication skills, including the ability to present to executive audiencesStrong relationship‑building skills with the ability to become a trusted advisor to customers and internal stakeholdersStrong organizational and time‑management skills with the ability to prioritize a high‑volume, high‑touch book of businessDetail‑oriented, self‑motivated, and proactive with consistent follow‑throughWillingness to attend industry events, trade shows, and association meetings (including evenings/weekends as needed)Industry certifications (e.g., NARPM, CAI) highly desiredBenefitsHealth, dental, and vision insurance.Retirement savings plan with company match.Paid time off and holidays.Professional development opportunities.Performance-based bonus based on position.Company OverviewRealPage is the leading global provider of AI-enabled software platforms to the real estate industry. It was founded in 1998, and is headquartered in Richardson, Texas, USA, with a workforce of 5001-10000 employees. Its website is https://www.realpage.com.