[Remote] Customer Success Manager, DFR Mid-Market - Northwest

Note: The job is a remote job and is open to candidates in USA. Skydio is the leading US drone company specializing in autonomous flight technology. They are seeking a motivated Mid-Market Customer Success Manager to lead customer implementation, usage, retention, and expansion in the public safety sector, acting as a bridge between customers and technical teams.ResponsibilitiesBuild scalable processes for customer on-boarding and post sales successTrack and manage all implementation projects with our mid-market enterprise customers for successful delivery of technology and servicesDevelop healthy customer relationships through proactive support and cadence based follow upsQuantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needsAdvocate for mid-market customers through deep understanding of their use cases and needsLead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technologyManaging accounts driving adoption to ensure expansions and renewals of book of businessSkillsStrong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement)Ability to travel 20+% of the timeAbility to obtain Part 107 certificateProven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedulesProven track record of driving implementation, adoption and value of hardware or software for or within large EnterprisesExcellent communication skills, both written and verbal, and a strong focus on project management tools and conceptsExperience working in a digital customer success motion and delivering excellent service to a customer from a remote positionExperience with commercial Unmanned Aircraft Systems and related software development/deploymentWork directly with customers through proactive, metrics based engagementWork closely with customers to ensure renewals, identifying accounts that are at risk not to renewWork closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansionCandidates based in the Pacific North West (PNW) near a major airportBenefitsEquity in the form of stock optionsComprehensive benefits packagesRelocation assistance may also be provided for eligible rolesRegular, full-time employees are eligible to enroll in the Company’s group health insurance plansPaid vacation timeSick leaveHoliday pay401K savings planCompany OverviewSkydio uses artificial intelligence to create flying drones that are used by consumer, enterprise, and government customers. It was founded in 2014, and is headquartered in San Mateo, California, USA, with a workforce of 501-1000 employees. Its website is https://www.skydio.com.