[Remote] Customer Success Manager, Commercial, Central Region

Note: The job is a remote job and is open to candidates in USA. Vanta is a company dedicated to helping businesses earn and prove trust through continuous security monitoring. As a Customer Success Manager for the central region, you will guide customers through their security and compliance journeys, ensuring their satisfaction and success with Vanta's solutions.ResponsibilitiesLead all post-sales activities for Vanta’s upmarket customers through onboarding, implementation, product expertise, renewal and identify upsell opportunitiesCarry a book of business of ~50 customers ranging 401 to 2000 employee accountsPartner with Account Managers to drive renewal and expansion opportunities within your book of businessAct as the voice of the customer within VantaServe as the point of contact for your customers and drive them to specific business outcomes on their timelinesBecome a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solutionProvide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platformDevelop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacyInfluence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customerWork cross-functionally to resolve customer business issues and work toward mutual goalsSkills4+ years of experience in Customer Success at a SaaS companyExtensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationshipsProviding top-notch account management and relationship building through various means; Quarterly Business Reviews, Health Check Ins, and Executive summaries etcAbility to be nimble and agile in an environment where shifting priorities should be expectedPossess clear and thoughtful communication skills, with strong critical thinking abilityBe highly empathetic to customers, with a proven track record of long-term customer retentionExperience with hitting retention targets and creating happy, healthy customersPossess the technical competency to understand Vanta's software and build great relationships with highly technical customersHave stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-upExperience working in the security or compliance industryBenefitsIndustry-competitive salary and equityComprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans16 weeks paid Parental Leave for all new parentsHealth & wellness stipendRemote workspace, internet, and cellphone stipendCommuter benefits for team members who report to the SF and NYC officeFamily planning benefitsMatching 401(k) contribution with immediate vestingFlexible PTO policy, plus 80 hours of Sick Time11 company-paid holidaysVirtual team building activities, lunch and learns, and other company-wide events!Company OverviewVanta is a trust management platform that automates compliance and risk management. It was founded in 2018, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://vanta.com.