[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Vehlo is a provider of repair shop technology that aims to simplify the customer journey in the auto repair industry. They are seeking a Customer Success Manager who will serve as a liaison between clients and the marketing team, focusing on managing marketing strategies and ensuring customer satisfaction. The role requires excellent communication skills and the ability to analyze and optimize internet marketing campaigns.ResponsibilitiesUsing your customer service experience and passion, you will communicate directly with clients to build trusting relationships both digitally and over the phoneExecute regular account reviews with your assigned accounts; maintaining a high retention rate and translating value-based results to our customersReview, analyze, and communicate areas of opportunity within the scope of internet marketing strategy on an individualized basis per accountIdentify and troubleshoot underperforming client accounts by tracking and measuring performance over time with tools such as Call Data, Google Analytics, Google Ads, SEO ranking trackers, and Web Form SubmissionsDocument, maintain, and follow through with accurate customer notes and data within the company’s CRM toolWork cross-functionally with Sales, Development, Production & Marketing Services teams to drive results for our customersSkillsBachelor's degree preferred or similar work experience required2+ years of experience in a digital marketing or account management roleProven track record in knowledge and utilization of PPC, SEO, and social media marketing best practicesStrong organizational and project management skillsStrong people skills, in-person and over the phonePassion for being customer service-orientedInternet savvy with excellent computer literacy and typing skillsExcellent grammar and written skillsWorks well in a team environmentIndependent thinker and self-starterAble to meet deadlines and work with a scheduleGoogle certifications in Analytics, Search, Ads and Display are preferredBenefitsMedical, dental, vision, and life insurance401(k) with company matchPaid time off and holidaysCompany OverviewVehlo solutions unlock potential across vehicle service and repair by giving power back to your people. It was founded in 2019, and is headquartered in Knoxville, Tennessee, US, with a workforce of 501-1000 employees. Its website is https://www.vehlo.com/.