[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Navan is a company focused on enhancing client success and satisfaction. They are seeking a Client Success Manager to act as a strategic partner for key clients, ensuring successful migrations to the Navan platform and maintaining strong relationships with stakeholders.ResponsibilitiesServe as the overall owner of the client relationship and the success of the customer's migration journey and subsequent post-sales activitiesDrive complex, multi-stakeholder client migrations from legacy R&M technology onto the Navan platform, managing the project from initial scoping to go-live and hypercareDrive product adoption, retention, and compliance by providing consultative advice and customer enablement (training for end-users and administrators)Develop and maintain strong, multi-level trusted advisor relationships with executive stakeholders to ensure strategic alignment and ongoing customer satisfactionConduct regular health checks, Quarterly Business Reviews, and Strategic Business Reviews to proactively assess customer health, satisfaction, adoption, and retention, with a focus on churn preventionAct as the 'Voice of the Customer' for internal teams (Product, Engineering, Sales) by providing feedback on platform optimization, addressing product gaps, and resolving escalationsMaintain a deep understanding of the Navan product and integrated Premier value proposition to speak with customers about the most relevant features and functionalityWork closely with Product and Engineering on identification/tracking of enhancement requestsSkills7+ years of experience in Customer Success Management or Account Management, with a focus on client happiness and retentionProven experience managing complex, multi-stakeholder migration or implementation projects, in the Corporate Travel Management industry, preferably with Law firm or other professional service client industry experienceExceptional project management, organizational, and strategic problem-solving skills to navigate complex change management during migrationsHigh EQ and strong communication skills with the ability to manage change resistance and gain executive buy-in across customer program administrators and stakeholdersDrive for results, client-focused mindset, and high attention to detailBachelor's degree preferred or similar professional experienceCompany OverviewNavan provides travel, expense, and corporate card management to automate manual processes and drive spend visibility. It was founded in 2015, and is headquartered in Palo Alto, California, USA, with a workforce of 1001-5000 employees. Its website is https://navan.com.Company H1B SponsorshipNavan has a track record of offering H1B sponsorships, with 7 in 2026, 45 in 2025, 22 in 2024, 38 in 2023. Please note that this does not guarantee sponsorship for this specific role.