[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Medisolv, Inc. is a national leader in healthcare quality data management solutions for hospitals and providers. The Customer Success Manager will act as a strategic partner for healthcare organizations, ensuring client value and satisfaction while guiding them through quality measure reporting using Medisolv’s SaaS solutions.ResponsibilitiesBuild and maintain strong relationships with stakeholders at all organizational levels, from Executives to Quality Managers, ensuring full utilization of Medisolv’s solutionsLeverage commercial expertise to identify and pursue opportunities for partnership expansion through renewals, cross-selling, and upselling, always aligning efforts with each organization’s objectivesSafeguard data accuracy and integrity within Medisolv applications, enabling clients to enhance care quality and meet federal regulatory requirementsCombine expertise with proactive relationship management to help healthcare organizations achieve compliance and improve patient outcomes using Medisolv’s solutionsDemonstrate a strong understanding of quality measures and communicate effectively about them across all organizational levelsTroubleshoot issues efficiently, take the initiative, ensure excellent service, think creatively, and thrive in a dynamic environment where every day brings new challengesCollaborate with internal teams to address data accuracy and integrity, using expertise to educate stakeholders and improve service deliveryStrengthen strategic account engagement by identifying opportunities for cross-selling, upselling, and renewals to drive customer satisfaction and retentionMonitor account health and represent client interests within Medisolv, providing actionable feedback and working cross-functionally to enhance products and services for long-term client successBuild and maintain trusted relationships with executive stakeholders by understanding their goals, workflows, and challengesProactively engage clients through structured meetings and business reviews, guiding them through Medisolv’s solutions and ensuring they are informed about relevant quality measuresComplete product trainingBuild relationships with assigned clients, introducing yourself as their new primary contact to establish trustReview customer account history, current challenges to inform an engagement strategyLearn Customer Success processes and systems for engaging with customersConduct initial customer QBRs and regular engagements, focusing on their satisfaction, key challenges and goalsIdentify and address any immediate issues with data accuracy and application performanceBegin exploring any potential cross sell opportunities within your assigned accountsDevelop and execute on customer strategies to expand relationships and deepen engagementsOwn the renewal process for allocated customersDrive customer success by proactively tracking and improving customer health to unlock referenceable customers and unlock opportunitiesEstablish yourself as allocated customers Trusted Partern, leading to strong retention and renewal ratesDrive account growth through cross-sell and upsell effortsBuild customer success stories and best practices – sharing with marketing and salesSkillsDemonstrated knowledge of quality data and measurement standards is requiredBuild and maintain strong relationships with stakeholders at all organizational levels, from Executives to Quality Managers, ensuring full utilization of Medisolv's solutionsLeverage commercial expertise to identify and pursue opportunities for partnership expansion through renewals, cross-selling, and upselling, always aligning efforts with each organization's objectivesSafeguard data accuracy and integrity within Medisolv applications, enabling clients to enhance care quality and meet federal regulatory requirementsCombine expertise with proactive relationship management to help healthcare organizations achieve compliance and improve patient outcomes using Medisolv's solutionsDemonstrate a strong understanding of quality measures and communicate effectively about them across all organizational levelsTroubleshoot issues efficiently, take the initiative, ensure excellent service, think creatively, and thrive in a dynamic environment where every day brings new challengesCollaborate with internal teams to address data accuracy and integrity, using expertise to educate stakeholders and improve service deliveryStrengthen strategic account engagement by identifying opportunities for cross-selling, upselling, and renewals to drive customer satisfaction and retentionMonitor account health and represent client interests within Medisolv, providing actionable feedback and working cross-functionally to enhance products and services for long-term client successBuild and maintain trusted relationships with executive stakeholders by understanding their goals, workflows, and challengesProactively engage clients through structured meetings and business reviews, guiding them through Medisolv's solutions and ensuring they are informed about relevant quality measuresAction-oriented team player who finishes what they startCollaborative and empathetic, eager to build relationships across teamsFlexible and adaptable in a fast-changing environmentGrowth mindset with resilience and curiosityCompany OverviewYour quality data put to good use. Let's harness the power of your data for better patient care and provider performance. It was founded in 1999, and is headquartered in Columbia, Maryland, USA, with a workforce of 51-200 employees. Its website is https://medisolv.com.