[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. WSI World is a global digital marketing franchise that supports consultants worldwide with high-quality digital marketing solutions. They are seeking a Client Success & Growth Manager to help marketing consultants win new business, grow client accounts, and strengthen long-term relationships through collaboration and strategic support. Responsibilities Support consultants in closing new business (discovery, proposals, and pricing conversations) Help shape how marketing services are positioned and communicated to clients Identify opportunities to grow client accounts through upselling and cross-selling Act as a sounding board for consultants on client challenges and opportunities Build strong relationships and become a trusted day-to-day partner Re-engage inactive consultants and drive stronger participation across the network Collaborate with internal teams to ensure alignment and smooth execution Gather insights and feedback to improve services, processes, and offerings Skills 1–4 years in digital marketing, agency, client success, or account management Strong communicator who is confident in client-facing and sales conversations Commercially aware — you understand how businesses grow and how marketing supports that growth Confident in digital marketing fundamentals (SEO, paid media, websites, etc.) Proactive, organized, and comfortable taking ownership Skilled at building trust and working with a range of personalities Curious and eager to learn, with a desire to grow into a more strategic role Ideally have experience in an agency or working with marketing clients Comfortable learning and growing using AI tools and agents Agency experience or direct exposure to marketing services is a strong asset High-potential candidates with strong communication and commercial instincts will be considered Company Overview WSI is a global digital marketing and AI consulting network with 30 years of experience helping businesses grow and adapt. It was founded in 1995, and is headquartered in Etobicoke, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is