[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by a vast network of individual providers and practices. The Customer Success Manager plays a critical role in driving customer adoption and retention, working closely with customers to understand their goals and shaping success strategies while mentoring junior team members.ResponsibilitiesProactively engage with customers to understand their goals, challenges, and success criteria, offering solutions aligned to their business needsPartner closely with cross‑functional teams to advocate for customer needs and influence outcomesServe as a key point of contact for customer inquiries, ensuring timely, thoughtful, and effective supportDesign and execute customer success strategies that drive adoption, satisfaction, and long‑term valueMonitor customer health and contribute to renewal and retention effortsStay current on industry trends, best practices, and relevant technology advancementsEnsure all customer engagements align with company policies, standards, and valuesMentor and support junior team members by reviewing customer strategies and sharing best practicesSkillsA strong customer‑first mindset with a passion for helping customers succeedProven experience mentoring others and contributing to team developmentExcellent verbal and written communication skillsStrong problem‑solving abilities and comfort troubleshooting customer challengesAbility to collaborate effectively with cross‑functional partnersAdaptability and willingness to learn and apply new technologiesTechnical aptitude and familiarity with relevant platforms and toolsBachelor's degree in a relevant field, or an equivalent combination of education and experience5+ years of experience in Customer Success or a related roleExperience working with CRM systemsAbility to work independently while contributing as part of a teamWillingness to travel as neededCompany OverviewEnsora Health provides healthcare support services and technology for care coordination, patient engagement, and workflow management. It was founded in 2013, and is headquartered in Lewisville, Texas, USA, with a workforce of 201-500 employees. Its website is https://ensorahealth.com.