[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Nelnet, through its CampusGuard division, provides information security services for various organizations. The Customer Success Manager is responsible for managing the client lifecycle, ensuring clients achieve desired outcomes from the SaaS platform, and fostering long-term client relationships.ResponsibilitiesLead the end‑to‑end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal supportDevelop and maintain documented client success plans with clearly defined outcomes, milestones, and adoption goalsMonitor and assess client health using engagement data, sentiment, compliance status, and platform utilizationProactively identify risks, changes, or barriers to success and implement mitigation strategiesFacilitate executive‑level business reviews that communicate progress, insights, and value deliveredServe as the primary strategic point of contact for clients, building trusted and long‑term relationshipsCoordinate cross‑functional delivery with internal teams to ensure timely, high‑quality execution of client engagementsDrive platform adoption through proactive outreach, training coordination, and usage reviewsIdentify potential expansion opportunities and partner with Sales by providing contextual client insightsSkillsBachelor's degree in Business, Project Management, Information Security, or a related field, or equivalent professional experiencePayment Card Industry Professional (PCIP) certification required within the first 12 months of employment3–5 years of experience in client success, customer success, account management, or project management within a SaaS, consulting, or professional services environmentDemonstrated experience managing client relationships and driving measurable outcomesExperience coordinating work across cross‑functional teamsClient Relationship ManagementStrategic ThinkingCross‑Functional CollaborationData‑Driven Decision MakingInfluence and CommunicationAdaptableCoursework or certification related to customer success, project management, or information securityExperience supporting compliance‑driven, security, or regulated environmentsExperience working with higher education or similarly complex client organizationsBenefitsMedicalDentalVisionHSA and FSAGenerous earned time off401K/student loan repaymentLife insurance & AD&D insuranceEmployee assistance programEmployee stock purchase programTuition reimbursementPerformance-based incentive payShort- and long-term disabilityA robust wellness programCompany OverviewNelnet provides business, communications, and financial services. It was founded in 1996, and is headquartered in Lincoln, Nebraska, USA, with a workforce of 5001-10000 employees. Its website is https://nelnetinc.com.