[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. CompuGroup Medical is dedicated to revolutionizing digital healthcare solutions. They are seeking a Customer Success Manager to enhance customer engagement and retention, acting as a trusted advisor for Revenue Cycle Management clients while ensuring resource coordination and performance monitoring.ResponsibilitiesResponsible for post-sale interaction with customers to maximize engagement/retention and assist customers in the use of eMDs products and/or services by increasing market shareServe as the key contact, trusted advisor, advocate and responsible party for a group of Revenue Cycle Management (RCM) customers across multiple specialties by establishing and maintaining strong relationships with multiple levels of the customer organization including providers and C-Suite leadershipEnsure coordination of resources by identifying support services needed by customers from other areas of eMDs, including practice management, sales, information technology, accounting, administration, compliance, consulting services. Works with management in each of these areas to ensure delivery of services neededConduct regular customer meetings as defined by leadership to establish mutual goals and review accounts receivable targets and performance, payor issues and trends, the customer's business strategies, and physician revenue projections/expectationsPerform and/or facilitate periodic billing audits for assigned customersManage, monitor, and drive improvements in all KPI’s and the revenue cycle for multiple RCM customersSkillsMinimum of 8 years of strategic account executive and/or management experience, healthcare and/or payor experience requiredA proven record as a strategic account manager/consultant with demonstrated success in customer growth and retentionStrong executive presence and demonstrated capabilities in establishing executive level relationships and conducting executive-level meetings and presentationsExcellent communication and customer care skills – written and verbal. Diplomacy, tact, and poise under pressureSolid business development, leadership, administrative and organizational skills - accuracy, attention to detail, ability to multitask and prioritizeComputer skills required using Microsoft Outlook, Word, PowerPoint and ExcelBenefitsMedical, Dental and Vision401k with employer matchingPersonal Time Off to promote work life balanceCompany OverviewCompuGroup Medical is one of the leading e-health companies in the world. It was founded in 1979, and is headquartered in Koblenz, Rheinland-Pfalz, DEU, with a workforce of 5001-10000 employees. Its website is http://www.cgm.com/.