[Remote] Customer Success & Go-To-Market Lead

Note: The job is a remote job and is open to candidates in USA. Connect Tech+Talent is seeking a Customer Success & Go-To-Market Lead to drive adoption of AI among law firms, patent investors, and corporate IP teams. This role involves onboarding customers, managing pilot programs, and shaping the product roadmap to ensure successful adoption and revenue generation.ResponsibilitiesAct as the primary customer-facing lead for AIOnboard law firms and early customersGuide customers through product workflowsEnsure customers successfully use the platformTranslate customer needs into product improvementsMaintain strong long-term customer relationshipsManage AI pilot deploymentsIdentify and recruit pilot customersStructure pilot programs with clear objectivesCoordinate product access and onboardingCollect structured feedback from customersConvert pilots into paid engagementsWork with leadership to define and execute AI’s GTM strategyIdentify early adopter segmentsHelp develop product positioningBuild customer waitlists and beta programsSupport sales conversations and product demosCreate repeatable product onboarding processesContinuously gather insights from the marketConduct structured customer interviewsIdentify emerging customer needsTrack competing products and workflowsHelp refine AI product roadmapSupport growth and monetization of AIConvert pilots into subscription or usage contractsIdentify upsell opportunitiesWork closely with consulting teams to drive follow-on engagementsSupport expansion within customer organizationsSkills6–12+ years of experience in: enterprise SaaSLegal techConsultingCustomer successProduct GTMProven experience managing enterprise customersStrong communication and relationship-building skillsExperience running pilot programs and product rolloutsAbility to translate customer problems into product feedbackStrong problem-solving and analytical mindsetExperience in one or more of the following areas: intellectual propertyLegal technologyPatent analyticsLitigation consultingAI productsEnterprise SaaS platformsCompany OverviewConnect Tech+Talent is a Global Technology Partner which brings together highly qualified technology professionals with great companies. It was founded in 1996, and is headquartered in Austin, Texas, USA, with a workforce of 11-50 employees. Its website is https://www.connecttechtalent.com/.