[Remote] Customer Success Executive, SLED

Note: The job is a remote job and is open to candidates in USA. Okta is a company focused on securing identities for businesses. They are seeking a Customer Success Executive to manage complex SLED accounts, ensuring customer satisfaction and aligning Okta’s solutions with client business objectives.ResponsibilitiesPartner with customers to define desired business outcomes, focusing on maximizing value realization across the Okta platformCreate and implement proactive customer success plans and Strategic Business Reviews (SBRs) that outline goals, potential challenges, KPIs, and timelines to turn action into traction and accelerate growthConduct periodic health checks, and assist with business value assessments to ensure maximum return on investmentIdentify opportunities to optimize the customer’s use of our solutions and remove any known inefficiencies in deploymentServe as the primary point of contact post-implementation, assuming overall customer adoption responsibility and acting in a critical issue management roleForge strong multidisciplinary relationships with Sales, Support, Engineering, and Product Management to lead and coordinate customer successAct as the voice of the customer and collect feedback to drive continuous improvement across all areas, constantly interrogating what needs to evolve to thrive in changeProvide insight with respect to the availability and applicability of new products and features, guiding customers into the agentic eraIdentify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunitiesSkills10+ years of experience in a customer success, account management, or consulting role within an enterprise software or SaaS organization, specifically managing relationships with large, complex SLED aligned accountsA solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort, and driving critical issues to resolution while fiercely advocating on behalf of the customerStrong emotional intelligence and an elite level of relationship management and executive stakeholder development, particularly when engaging with C-level executivesExcellent knowledge and experience in the Identity and Access Management (IAM) and Security space, alongside strong knowledge of cloud architecture and on-premise IT landscapesExtensive experience in consulting and implementing IT systems (cloud service and/or identity management preferred), as well as deep knowledge of enterprise web technologies and groundbreaking infrastructuresHands-on contributor with excellent communication skills, including specialized experience in issue tracking, triaging, and crisis managementStrong technical and problem-solving skills, with 2+ years of application programming and system support experience is a bonusStrong interpersonal skills, showcasing a background in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, and Service ExcellenceExperience with SaaS vendors such as Box, Google Apps, NetSuite, Salesforce, ServiceNow, and Workday, etc. focused on SLED customersHold a Bachelor's Degree (Required) or advanced degree with equivalent experienceAvailable to travel up to 35%Meet SLED-specific background requirements: Familiarity with state and local compliance standards is a bonus, and you must be eligible to clear specific state, local, or educational background checks as required by our customersMust be a US CitizenThe ideal candidate will be located Sacramento, California or New York CityBenefitsEquity (where applicable)Health, dental and vision insurance401(k)Flexible spending accountPaid leave (including PTO and parental leave)Immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day oneCompany OverviewOkta is a management platform that secures critical resources from cloud to ground for workforce and customers. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.okta.com.