[Remote] Customer Success Executive - Cell & Gene Therapy

Note: The job is a remote job and is open to candidates in USA. McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. The Customer Success Executive serves as the primary post-sale point of contact for cell, gene and advanced therapy clients, ensuring continuity between the client and McKesson while driving adoption of products and services and ensuring customer satisfaction.ResponsibilitiesActs as primary point of contact for the client related to implementations, on-going account management and upsell opportunities, coordinating as necessary across McKessonResponsible for developing and maintaining high customer satisfaction with pharmaceutical client and potentially authorized treatment centers (ATC)Responsible for all aspects of account management and coordinates with BU service line account managers as necessaryNavigates the McKesson enterprise on behalf of the clientBuilds and maintains strong relationships with key stakeholders and decision-makers at clientsProvides customer with proactive consultative services on process improvement, revenue generating, and cost-saving opportunities. Manages client expectation regarding the delivery of servicesCollaborates with cross-functional teams, including marketing, pricing, legal, finance, credit & underwriting, on-boarding, sales, and BU resources to develop and execute customer initiatives and ensure customer satisfactionWorks with all BU service line implementation teams and account managers to ensure a smooth program implementation across McKesson CGAT servicesPrepares and delivers Quarterly Business Reviews (QBRs) to the client on the state of the business and outlines opportunities for enhancement and additional servicesMonitors monthly performance against service level agreements and develops plan with BU service lines for corrective action if service level are not metEnsures timely delivery of reports according to program SLA’sUnderstands, evaluates, and interprets data in order to accurately summarize meaning of information to the customerManages project timelines, cross-functional teams, interdepartmental communicationIdentifies project priorities with customers and communicating priorities to internal teamManages financial performance of programs and ensures accurate billingMonitors program profitability against plan on a monthly basisUnderstands contractual obligations and negotiates incremental contractual arrangements after program go-liveDevelops a deep understanding of all BU service lines and builds internal McKesson relationships to successfully manage client relationship and deliver client satisfactionParticipates in or leads cross functional teams for the purpose of developing new product/service offering or driving process improvementsMaintains client/customer profiles and provides regular status reports to ensure senior level management visibility to client statusSkillsDegree or equivalent and typically requires 10+ years of relevant experience. Less years required if has relevant Master's or Doctorate qualificationsBachelor's Degree in relevant discipline10+ years' experience in product or account management8+ years' experience in specialty pharmaceuticals (i.e., specialty distribution, specialty pharmacy) cell and gene therapy experience preferredStrong experience in cell and gene therapyDemonstrated problem solver in complex situationsTeam player with strong interpersonal and resource management skillsDemonstrated experience with account management, contract implementation, and customer serviceExcellent communication and collaboration skills with demonstrated ability to build partnerships and influence in a cross functional, highly matrixed environmentStrong knowledge of Specialty Distribution or Specialty Pharmacy processes (ideally both)Demonstrated experience with project managementAdvanced analytics and problem-solving skillsStrong written, oral, and presentation skillsProficient in Microsoft Office SuiteBenefitsCompetitive compensation package at McKesson as part of our Total RewardsAnnual bonus or long-term incentive opportunities may be offeredFor more information regarding benefits at McKesson, please click here.Company OverviewWelcome to the official LinkedIn page for McKesson Corporation. It was founded in 1914, and is headquartered in Phoenix, Arizona, USA, with a workforce of 10001+ employees. Its website is https://www.chase.com/.Company H1B SponsorshipMcKesson has a track record of offering H1B sponsorships, with 23 in 2026, 149 in 2025, 129 in 2024, 82 in 2023, 142 in 2022, 144 in 2021, 154 in 2020. Please note that this does not guarantee sponsorship for this specific role.