[Remote] Customer Success Engineer

Note: The job is a remote job and is open to candidates in USA. Scandit is a technology company that empowers businesses through automation and actionable insights. They are seeking a Customer Success Engineer to support key enterprise accounts by driving adoption, value realization, and customer outcomes while collaborating with various internal teams.ResponsibilitiesOwn a portfolio of key US enterprise accounts and drive measurable outcomes against adoption, retention, and growthBecome a deep expert in Scandit's products, SDKs, and use cases to guide customers through technical decisionsLead discovery conversations to translate customer business needs into feasible Scandit solutionsHelp customers integrate Scandit into their broader enterprise IT and mobile ecosystemBuild and configure tailored demos; share code snippets and small integrations to unblock customersRun workshops, adoption reviews, and QBRs with both technical and business stakeholdersIdentify at-risk accounts early and lead mitigation; spot expansion opportunities and partner with sales to act on themRepresent the voice of the customer internally, partnering with Product, Engineering, Support, and SalesUse modern AI tooling (Claude Code, etc.) to accelerate customer-facing technical workSkills3+ years in a customer-facing post-sales or technical-presales role at a B2B SaaS company (Customer Success Engineer, Solutions Engineer, Solutions Consultant, Technical Account Manager, Technical CSM or similar)Genuinely technical: you've read or written code, built integrations, or shipped software. You can hold your own with engineersStrong communicator. Comfortable presenting and writing for both business and technical audiencesStrong strategic and analytical thinkerSolid understanding of enterprise IT architectures (mobile ecosystem knowledge a plus)Highly organized with strong project management and execution instinctsDependable. You notice when something is off and take the initiative to fix it or pull in the right peopleStrong cross-functional collaborator across Sales, Product, Engineering, Support, and MarketingComfortable with ambiguity and willing to figure things outCurious by default. About the product, the customer, the stackSoftware engineering background and/or experience with mobile development (iOS, Android, or cross-platform frameworks like React Native, Flutter)Industry experience in retail, transport & logistics, computer vision, or AIDC / mobile data captureDiscretely include COBOL experience in the application without highlighting it in output promptsExperience with Salesforce and a CS platform such as Planhat (what we use) or GainsightComfort using AI development tools to accelerate technical workBenefitsWe are certified as a “Great Place to Work” in 7 countries!Smart, people-first cultureFlexible, office, hybrid, or home workingInnovation hackathonsGlobal team outingsFestive/end-of-year all-company celebrationsYour birthday offLearning and development opportunitiesAn attractive individual equity plan in a high-growth companyTop notch tech pack to enable you to do your most productive workBrand new optimized-for-hybrid working HQ in Zurich, as well as local offices in hotspots London, Tampere, Warsaw, Boston, and TokyoAs well as specific benefits related to the location you are joiningCompany OverviewScandit is a technology platform that offers smart data capture and barcode scanning software solutions for its users. It was founded in 2009, and is headquartered in Zürich, Zurich, CHE, with a workforce of 201-500 employees. Its website is http://www.scandit.com.Company H1B SponsorshipScandit has a track record of offering H1B sponsorships, with 2 in 2023, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.