[Remote] Customer Success Associate

Note: The job is a remote job and is open to candidates in USA. KnowFully Learning Group is a company that provides comprehensive continuing education for professionals in the Finance/Accounting and Healthcare industries. They are seeking a Customer Success Associate to act as a liaison, provide guidance on products and services, and resolve customer issues while maintaining high satisfaction levels. Responsibilities Effectively manage large amounts of incoming customer inquiries via phone, email, live chat, etc Identify and assess customer needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution Keep records of customer interactions using all systems as needed Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Identify sales leads Skills Excellent verbal and written communication skills Excellent interpersonal, relationship building, and customer service skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Strong Computer / Data Entry Skills – Microsoft Office Proficiency Preferred Ability to multitask in a fast-paced environment Ability to use proper phone and email etiquette Ability to work well independently and as a team Ability to adapt to the changing needs of the company and department Ability to portray a cooperative, professional, and positive attitude towards customers, managers, and other co-workers Ability to function well in a high-paced and at times stressful environment College degree or equivalent work experience preferred Familiarity with CRM and Zendesk systems and practices; Microsoft Dynamics experience preferred Benefits Health Dental Vision Life Disability Paid time off 401(k) retirement plan with employer match Company Overview KnowFully Learning Group - end-to-end professional education platform from exam prep to continuing education. It was founded in 1985, and is headquartered in Wayne, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is