[Remote] Customer Success Associate

Note: The job is a remote job and is open to candidates in USA. SimplyAgree is a signature and closing management platform for attorneys managing complex private and public transactions. They are seeking a full-time Customer Success Associate to act as a product expert liaison, responding to customer support requests and providing user training while ensuring a premier customer experience.ResponsibilitiesPromptly respond to customer support issues via our support software, email, and/or live screen sharesAct as a rotating point of contact for SimplyAgree’s SMB customers, many of whom have complex deals and regular support needsManage renewals and upsells for SimplyAgree’s SMB customersWork with our Engineering team members to find, analyze, and resolve technical client issuesConduct end user training, product demos and Live Transaction Guidance, ensuring users know how to use SimplyAgreeIdentify opportunities and develop resources for improved product onboarding experiencesAnalyze customer support data, including common issues, peak support days, and issues categorized by organization or end user, and report findings to the Customer Success teamProactively identify patterns in customer feedback to recommend improvements to our product and/or support processesWork closely with Product team to maintain and update our comprehensive Knowledge BaseSkillsEffective communicator who can build trust with SimplyAgree end users and internal team membersPatient and enjoys teaching new skills to othersProblem solver who can think creatively to provide strategic guidanceSelf-motivated learner and proactive team player – comfortable working independently with a high level of autonomy over support issuesAbility to occasionally cover US holidays or take tickets over the weekend is a plusBenefitsPrivate healthcare insurance options for you and your family, including vision and dental careA 401(k) savings planFlexible spending accountsA home office allowanceA generous time-off policy, including unlimited PTO, with a suggested minimum of four weeks of vacation to rechargeCompany OverviewimplyAgree is a signature and closing management tool for transactional attorneys. It was founded in 2015, and is headquartered in Nashville, Tennessee, USA, with a workforce of 11-50 employees. Its website is https://simplyagree.com/.



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