[Remote] Customer Success Agent

Note: The job is a remote job and is open to candidates in USA. Order.co is the System of Action for the Office of the CFO, transforming the way businesses purchase and pay. They are seeking a Customer Success Agent to support the end-to-end experience for customers, focusing on customer support, data management, and cross-functional collaboration.ResponsibilitiesResolve customer tickets promptly using a CRM (Zendesk)Accurately tag and categorize customer tickets based on typeRespond to customer inquiries with professionalism and a helpful, positive toneUpdate and maintain customer information within internal CRM and backend systemsEnsure accurate documentation of all customer interactionsWork directly with Account Managers and Operations teams to determine the best course of action for customer requestsIdentify recurring customer issues and report trends to the appropriate team membersAct as an internal customer advocate, working closely with internal stakeholders to foster a company-wide culture of customer successSkillsBachelor's degree required1+ year of experience in Customer Success, Account Management, or related client-facing roleAbility to address tactical issues efficiently and effectivelyStrong Listening skills with the ability to understand customer business needsProven ability to multitask and prioritize in a dynamic environmentExcellent organizational and time-management skillsEnjoys working as part of a team in a collaborative environmentClear, professional written and verbal communication skillsBenefitsA competitive compensation package including stock optionsEmployer-sponsored 401(k) with employer matchRobust medical, dental, vision, and wellness benefitsFlexible time off and remote work policiesCompany OverviewOrder.co is an AI-powered procurement platform that connects purchasing, approvals, payments, and reporting in one intelligent system–so teams can place orders faster, cut manual work, and keep operations running smoothly. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://order.co.Company H1B SponsorshipOrder.co has a track record of offering H1B sponsorships, with 1 in 2026, 1 in 2025, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.